EHR Integration Specialist

RELX; Baltimore (MD); Hybride; USD 83 000 - 138 000; Plein temps

Résumé du poste

Elsevier is seeking an EHR Integration Specialist in Customer Success to bridge clinical solutions product configurations with client IT teams, focusing on HL7/FHIR workflows, SSO, and integration specs. You will lead complex conversations with hospital IT, document best practices, and tailor deployments to improve clinician access to content within the EHR environment.

The role supports Maryland-based operations with base pay plus bonus eligibility, contributing to higher customer satisfaction

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with healthcare IT integrations (EHR) preferred.
• Knowledge of HL7/FHIR, OAuth, SAML, and ADFS beneficial.
• Ability to manage multiple priorities and coordinate with cross-functional teams.

Responsabilités

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across the business.
• Partner with Implementation Lead to align client needs with the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements and implement them to improve efficiency.
• Maintain technical integration documentation and share best practices.
• Coordinate across departments to ensure downstream success.
• Develop processes for enhanced features that drive customer retention.

Connaissances

HL7 & FHIR knowledge

Single Sign-On experience

Infobutton & SMART on FHIR

Confluence/Jira proficiency

Project coordination

Formation

Bachelor's degree or equivalent experience

Outils

Confluence/Jira

MS Project / Visio

Excel / Word

Description du poste

EHR Integration Specialist, Customer Success (Clinical Solutions)

Where your technical expertise meets real clinical impact. Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier's Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.

About Our Team

We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You'll work alongside collaborative colleagues who care about outcomes for clinicians and patients.

About the Role

You're a self-starter who knows SaaS and integration workflows inside and out. In this role, you'll be the bridge between Elsevier's internal processes and the customers we serve. You'll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer's experience gets better.

This is a high-visibility role. Your work will directly affect customer satisfaction and retention.

What You'll Do

• Become the expert on the business models and rules behind each Clinical Solutions product
• Master the access and entitlement methods used across our business
• Partner with Elsevier's Implementation Lead to match each client's needs and technical nuances to the right Elsevier solution
• Lead complex integration conversations with customer IT teams and stakeholders
• Answer customer questions on technical requirements and integration capabilities with confidence
• Spot process improvements, then recommend, implement, and sustain them
• Maintain technical integration documentation that captures and shares best practices
• Connect teams across departments so downstream functions succeed
• Develop and refine processes for enhanced features that drive customer retention

What You Bring

• Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
• Ability to juggle multiple priorities and meet deadlines
• Bachelor's degree (BS/BA) or equivalent experience

Preferred

• Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts
• Healthcare IT implementation support and project management experience
• Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience

Why You'll Love It

You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Maryland, the base pay range is $82,800 - $137,800. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Accessibility and Accommodations

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Equal Opportunity Employment

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:EEO Know Your Rights.