EHR Clinical Apps Support Specialist (Partial Remote) - ITS-Clin EHR Support

Freddie Mac; Webster (TX); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dedicated support specialist to enhance clinical applications for healthcare providers. This role offers a unique blend of on-site and remote work, allowing for flexibility while engaging in meaningful tasks that directly impact patient care. You will be responsible for providing comprehensive support for electronic medical record systems and assisting users in optimizing system functionality. If you are passionate about healthcare technology and enjoy collaborating in a supportive environment, this opportunity is perfect for you.

Benefits

Career advancement opportunities

Remote work flexibility

Supportive work environment

Qualifications

• 2 years of experience in clinical applications analysis or support.
• Experience with Electronic Health Record systems is a plus.

Responsibilities

• Provide 24/7 end-user support for Electronic Medical Record System.
• Assist with application testing and implementation at clinics.

Skills

End-user support

Technical troubleshooting

Communication skills

Remote work capability

Education

Associate's degree in a related field

Tools

Electronic Health Record System

Remote support tools

Job description

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Partial remote work flexibility with on-site requirements as needed
- Supportive and collaborative work environment
- Engage in meaningful work by optimizing clinical applications for healthcare providers
- Competitive salary based on experience

What to Expect (Job Responsibilities):
- Provide end-user support for the employer's Electronic Medical Record System and other clinical systems on a 24/7 basis
- Assist end users with optimizing system functionality onsite in clinics and hospitals
- Respond to end user support requests via telephone or onsite at clinics or hospitals
- Assist with application and printer testing as well as rolling out implementations delegated by leadership
- Demonstrate excellent communication and documentation skills while working with medical personnel

What is Required (Qualifications):
- Associate's degree in a related field and two years of related experience
- Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming
- Ability to work productively remotely when needed
- Experience with an Electronic Health Record System is a positive attribute
- Must be willing/able to travel to various hospital and clinic locations

How to Stand Out (Preferred Qualifications):
- 1-year experience in a customer service role
- 1-year experience with Epic or EHR systems
- 1-year experience with technical troubleshooting
- Ability to self-motivate, prioritize work, and lead as well as work within a team
- Experience working in an IT Helpdesk environment utilizing remote support tools

#HealthcareTechnology #ClinicalSupport #RemoteWork #CareerGrowth #ITHelpdesk

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