EFT Disputes Analyst I — Debit Cards

Socket.dev; The Villages (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Seacoast Bank in Stuart or The Villages, FL seeks an EFT Payment Disputes Specialist to support the EFT Payment Disputes Team Lead and ensure smooth operation of Debit Card systems. You will research EFT transactions, maintain cardholder records, and ensure regulatory compliance.

You will collaborate with Compliance, Risk, and Banking teams to investigate disputes, address fraud patterns, and document processes for audits while delivering timely, accurate customer service and upholding the

Qualifications

• High School Diploma or equivalent.
• 1-3 years Banking experience, or combination of education and experience.
• Prior experience in card services and fraud detection a plus.
• Ability to handle confidential information with discretion.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively within a team environment.
• Commitment to maintaining compliance and operational standards.

Responsibilities

• Manage debit card dispute cases by researching and analyzing EFT transactions, ensuring resolution within regulatory timelines.
• Communicate with frontline associates, providing updates and gathering documentation for dispute investigations.
• Handle cardholder inquiries and disputes submitted via e-forms or workflow systems, delivering accurate responses.
• Maintain expertise in EFT dispute processing systems and regulatory compliance requirements.
• Monitor performance against SLAs and assist in maintaining system uptime for debit card services.
• Reconcile daily debit card transactions across bank networks and surcharge systems.
• Collaborate with Compliance, Risk Management, and Community Banking teams to mitigate fraud and security risks.
• Identify and elevate fraudulent activity patterns to fraud prevention teams for timely intervention.
• Stay informed on emerging fraud trends and implement prevention strategies.
• Ensure meticulous documentation for audits and regulatory reporting.
• Contribute to process improvement and automation initiatives to enhance efficiency and customer satisfaction.

Skills

Analytical skills

Attention to detail

Team collaboration

Communication skills

Dispute processing

Fraud awareness

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

Seacoast Bank in Stuart or The Villages, FL seeks an EFT Payment Disputes Specialist to support the EFT Payment Disputes Team Lead and ensure smooth operation of Debit Card systems. You will research EFT transactions, maintain cardholder records, and ensure regulatory compliance.

You will collaborate with Compliance, Risk, and Banking teams to investigate disputes, address fraud patterns, and document processes for audits while delivering timely, accurate customer service and upholding the