EES Financial Counselor

Tenet Healthcare; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Tenet Healthcare is seeking a Financial Clearance professional to screen self-pay patients at Children’s Hospital Nola for eligibility in government and non-government programs. The role includes identifying all possible payors, routing accounts correctly, and assisting patients with benefits applications.

The position requires basic computer skills, strong communication, and the ability to work with diverse teams across hospital settings.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in Hospital Admitting, Payer, hospital business office, or related areas.

Responsibilities

• Screen self-pay patients at bedside for eligibility in government and non-government programs or insurance exchanges.
• Identify all potential payors and route accounts appropriately in Patient Accounting.
• Obtain and complete the Confidential Financial Statement form and assist patients in applying for eligible benefits.
• Perform financial clearance duties including negotiating and collecting point-of-service payments and linking to government programs.

Skills

Communication skills

Microsoft Excel

Bilingual Spanish

Data entry

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Outlook

Excel

Word

Job description

Job Summary

JOB SUMMARY

Work Location: Children's Hospital Nola

Shift Information: Monday - Friday 7:30 am - 4:00 pm

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs or insurance exchange. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

1. Conducts interviews with patients and/or family members.
2. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, self-pay compact rates) or link to government programs and financial assistance
3. Records and maintains complete documentation of activities performed on account while in-house
4. Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.
5. Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs
• P/C systems literate including, but not limited to, Windows, Microsoft Outlook, Excel and Word programs
• Ability to work independently
• Excellent oral and written communication skills, as well as the clear understanding of the English language
• Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency
• Ability to negotiate point of service payment
• Bi-lingual preferred (Spanish)

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School diploma or equivalent
• Minimum 1 to 2 years work experience with Hospital Admitting or as a Payer, Hospital business office, or related areas.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and work at a computer terminal for extended periods of time
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Both Hospital and Office facilities, in direct contact with Patients and Staff

OTHER

• Must be able to travel

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.