eepoint Product Technology Support Coordinator

WTW; Tempe (AZ); Remote; USD 95,000 - 125,000; Full time

Job summary

A leading global consulting firm is seeking a System Only Client Delivery Team Leader responsible for managing pension administration systems. This role demands strong leadership and financial management skills, requiring over 10 years of experience. The ideal candidate will excel in client satisfaction and business development. Positions are available remotely across the United States.

Benefits

Health and welfare benefits

Paid time off

Retirement benefits including 401k

Qualifications

• 10 years of experience in managing pension administration systems.
• Proven ability to establish relationships and collaborate across teams.
• Deep knowledge of defined benefit pension plan design.

Responsibilities

• Oversee financial management for the team's book of business.
• Manage staffing and client satisfaction.
• Encourage business development and client relationship expansion.

Skills

Managing pension administration systems

Establishing relationships

Written and verbal communication skills

Project management

Collaborating with senior management

Job description

Description

The Role

As the System Only Client Delivery Team (CDT) Leader, you will have primary responsibility for oversight, management and leadership of the following areas associated with these clients and the colleagues serving them.

Key Responsibilities

• Financial Management: overall responsibility for CDT’s book of business; support Technical Consultants’ (TCs) budget responsibility for the work teams and client engagements


• Client Management: staffing, guidance on scope management, client satisfaction and referenceability.


• Business Development: encourage expansion of existing outsourcing relationships; work with TCs on skills to develop close relationships with clients and LRCs; provide guidance on consulting skills needed to listen and consult with our clients to help them solve their problems and meet their administrative needs.


• People: Leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention.


• Operational / Quality Management: ensure team(s) are meeting / exceeding client deliverables in a cost-effective manner, utilizing TDMs and other offshore resources, actively work with team(s) as needed to quickly and proactively address any quality concerns; promote quality standards and processes.


• Collaboration:


• Partner with our sales teams on the acquisition of new clients.


• Collaborate with other eepoint CDTLs, Governance, and TPU teams on staffing, rollouts, and other directives.


• Partner with the Admin System Only community; attending planning and quarterly meetings, reviewing and providing suggestions for meeting content


• Thought Leadership: Contribute thought leadership to the overall development of our midmarket pension outsourcing business.

This role can be held remotely from any location in the United States.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

• 10 years of significant experience and success in managing and implementing pension administration systems


• Proven ability to establish relationships and work collaboratively with team members across administration and technology, and at all levels, to effectively solve for client needs through new offerings or services


• Deep knowledge of defined benefit pension plan design and administration issues


• A professional presence with polished and well developed written and verbal communication skills


• Experience in managing multiple people and projects and producing quality deliverables on time and within budget


• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges


• Superior ability to influence and collaborate with senior management and work across all levels of an organization

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/​professional certifications, qualifications/​experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)


• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)


• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.