Educator Donor Services

Versiti, Inc.; Dayton (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Versiti, Inc. seeks a Donor Services Training specialist to deliver training, assess competency, and support ongoing education across donor services. You will develop plans, coordinate schedules, and maintain documentation while traveling to company locations as needed.

Ideal candidates have 1–3 years in blood banking or related education roles, with strong facilitation and customer service skills. A driver’s license and LMS experience are beneficial.

Qualifications

• Must have high school diploma; prefer education/training background.
• 1–3 years blood banking experience required.
• Experience delivering training and presenting to adults.
• Strong customer service and communication skills.

Responsibilities

• Delivers training and continuing education for Donor Services staff.
• Assesses learner competence and provides timely feedback.
• Prepares training materials and documentation for records.
• Coordinates training schedules across sites and travels 10–30%.
• Supports process improvements and maintains training records.

Skills

Facilitation

Adult learning

Customer service

Communication skills

Training delivery

Education

High School Diploma

Associate's Degree

Education/Training certification

Driver's license

Tools

Stethoscope

Microsoft Office

LMS (Learning Management System)

Job description

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of the Manager Donor Services Training, is responsible for delivering Training/Education, tracking and assessing competency for Donor Services.

Total Rewards Package

Compensation The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• The essential duties and responsibilities include the following. Other duties may be assigned.
• Demonstrates the organization’s core values and displays the highest level of customer service to internal/external customers.
• Delivers training, retraining, provides continuing education, in-services, and performs competency assessments.
• Assesses learner competence and provides timely, constructive and thoughtful feedback.
• Provides oversight and supervision to employees during training period.
• Assess performance needs and develop training plan in response to management requests for re-training by performing work observations and identifying performance gaps.
• Recommends course of action for employees not meeting competency expectations, including development plans, possible reassignments or separations.
• Assists Instructional Designer and LMS Specialists in education program development for Donor Services staff.
• Prepares PowerPoint, oral, written and video presentations for training purposes.
• Assists with developing and executing training plans for new processes, procedures, and process improvements.
• Accountable for all training documentation and record maintenance.
• Serves as a Subject Matter Expert to Donor Services staff.
• Participates in process validation activities.
• Serves on varies committees and teams.
• Designs and executes error remediation training as a result of detection of quality errors. Remediation includes identifying what course of action must be taken to correct the error; what method of training delivery must be employed; and delivers applicable training to ensure error does not happen again.
• Collaborates with Donor Services management and other departments as applicable for Donor Services Education.
• Maintains competency in all functions including DS Team Lead as well as other roles as needed (i.e. driver/apheresis specialties).
• Assesses impact of process/procedural change and make/facilitate appropriate state level changes.
• Coordinates training schedules of staff with leadership.
• Works collectively with team of educators to plan and schedule resources to meet operational needs. Reviews training that needs to be delivered across respective states (e.g. new hire training, apheresis training, TL training, new process training, error remediation, etc.); schedules locations, rooms, equipment, and resources to ensure operational training is delivered as promised.
• Travel to company locations outside of home location as needed (10%-30%)
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

Education

• High School Diploma required
• Associate's Degree preferred
• Education/Training experience or certificate in education preferred

Experience

• 1-3 years blood banking experience required
• Previous education/training or presenting experience, a working knowledge of adult learning principles and presentation basics preferred
• Strong customer service experience preferred
• 1-3 years phlebotomy experience required

Knowledge, Skills and Abilities

• Possess facilitation competencies to ensure:
• the environment is conducive to learning
• learners are as engaged in learning as possible
• opportunities to interact and practice are optimized
• special needs of individuals and groups are respected
• achievement of learning objectives is assessed
• the facilitator appropriately represents the organization
• Ability to work with a diverse audience including all levels of the organization
• Possess higher-order critical thinking skills to identify learning needs, learner gaps, training delivery methods, assessment criteria and evaluation of outcomes.
• Exhibit keen decision-making skills in an environment with minimal clarity and standard operating procedures.
• Demonstrates effective communication skills that promote collaborative teamwork and enhance partnership with trainees, donors, management and vendors
• Ability to effectively communicate the “whys” behind processes and initiatives
• Monitors, assesses and evaluates teaching/learning methods in relation to learning outcomes and learner needs.
• Ability to understand and perform written and oral instructions
• Excellent organizational skills
• Computer skills as required
• Ability to work independently with minimal supervision; multi-task; work with confidential information
• Must possess a professional demeanor and project an appropriate professional image.
• Possess excellent customer service skills
• Ability to do more complex addition, subtraction, multiplication and division
• Ability to carry out instructions furnished in written, oral, or diagram form

Licenses and Certifications

• A valid driver’s license required

Tools and Technology

• Personal Computer (desk top, lap top, tablet) required
• Stethoscope required
• Time piece with a second hand. General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Simple databases). required