Education & Training Manager

WLRC; Jonesboro (AR); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Take-home vehicle

Job summary

WLRC in Jonesboro, AR is seeking an Education and Training Manager to oversee onboarding, orientation, and ongoing EMS training for new and current employees. You will ensure documentation is collected, procedures are followed, and staff are prepared to deliver high-quality patient care.

You will coordinate schedules, manage online training, develop recertification programs (ALS/BLS), monitor performance, and collaborate with the Medical Review Committee to uphold clinical standards and

Qualifications

• 1-2 years of leadership experience.
• Graduation From High School or equivalent.
• Must be at least 19 years old at time of hire for insurance purposes.
• Successful completion of NREMT Paramedic certification.
• Current NREMT Paramedic (or ability to obtain within 10 days of hire).
• Valid driver’s license; ability to drive company vehicles with a clean driving record.
• Successful completion of NAEMT EVOS or ability to obtain in 90 days.
• Current AHA BLS Instructor.
• Current MIEMSS QAQI Certification (or ability to obtain within 1 month of hire).
• Current NAEMT Instructor (or ability to obtain within 3 months of hire).
• Ability to provide quality patient care within scope of practice.
• Knowledge of state EMS protocols.
• Availability for recall in crisis; lift test of 150–200 pounds; drug/background checks; English language proficiency.

Responsibilities

• Onboarding and Orientation: conduct sessions for new employees and verify documentation.
• Training Coordination: schedule and manage training; identify needs and develop programs.
• Online Training Management: monitor and maintain online training platform and access.
• Recertification Programs: create ALS and BLS recertification training programs.
• Skills Development: teach provider skills with hands-on training and simulations.
• Performance Tracking: monitor progress and prepare reports for leadership.
• Collaboration: work with medical director and other departments to enhance education.
• QA/QI: conduct audits of EMS documentation and training effectiveness.
• Develop mixed in-person/online training for national exams.

Skills

Leadership experience

Training program development

EMS documentation auditing

English communication

Education

High School diploma or equivalent

NREMT Paramedic certification

NAEMT EVOS certification

AHA BLS Instructor

MIEMSS QAQI Certification

NAEMT Instructor certification

Tools

Traumasoft

Open LMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Education & Training Manager

Regular Full-time Jonesboro, AR, US

30+ days ago Requisition ID: 1101

Salary Range: $80,000.00 To $95,000.00 Annually

Description

Under the supervision of the Director of Compliance and Risk Management, the Education and Training Manager plays a pivotal role in enhancing the skills and knowledge of all new employees and current employees alike. Your responsibilities will encompass the onboarding and orientation of all new employees, ensuring they are adequately prepared to deliver the highest quality of care and performance in their role. You will oversee and implement collection of required documentation, scheduling, and training. Additionally, this role is responsible for the facilitation of comprehensive educational programs that maintain the mission readiness of new and current employees.

Role and Responsibilities

• Onboarding and Orientation: Conduct orientation sessions for new employees, providing them with essential information about policies, procedures, and expectations. Work alongside recruiting to ensure all necessary documentation is collected and verified. Be sure that all providers are familiar with the units, supplies, AM/PM vehicle checks, and where equipment is located in the offices. Have all employees proficient in the Traumasoft software, and online training program.
• Training Coordination: Schedule and manage training sessions, ensuring that new hires receive the required training in a timely manner. Collaborate with existing staff to identify training needs and develop tailored programs. Assist in retraining in collaboration with Operations, Risk Management, Fleet Management, Customer Solution Center, Billing, and Human Resources. Provide mentorship and guidance to trainers (EMTII and Paramedic II) to enhance their instructional skills and knowledge.
• Online Training Management: Monitor and maintain the online training platform, updating content as necessary to reflect current practices and protocols. Ensure that all personnel have access to required training materials.
• Recertification Programs: Create and implement Advanced Life Support (ALS) and Basic Life Support (BLS) recertification training programs. Stay updated on the latest guidelines and standards to ensure compliance and effectiveness.
• Skills Development: Teach new employees essential provider skills, employing hands on training techniques and simulations to build confidence and competence in real world scenarios. Perform in house megacodes for all incoming ALS providers. Foster a culture of continuous improvement by encouraging feedback from trainees and trainers regarding the training program and practices.
• Performance Tracking: Monitor employee progress in training programs and provide feedback to help them achieve their professional development goals. Maintain accurate records of training completion and certifications. Prepare reports for the Medical Review Committee detailing training initiatives, participant performance, and clinical skill enhancements.
• Collaboration: Work closely with the medical director and all other departments and to enhance the overall education framework within Medic One Ambulance.
• Medical Review Committee: Actively participate in committee meetings to discuss cases, training needs, review educational programs, and assess their effectiveness in clinical standards.
• Quality Assurance and Quality Improvement: Conduct regular audits of EMS documentation and clinical performance to ensure compliance with established protocols and guidelines. Work directly with Billing to identify EPCR issues with employees and complete retraining. Report each month he QAQI numbers of each nurse, with a percentage on how many calls were captured in total.
• Develop a combination in person/online training to assist paramedics in preparing for national exams in critical care, to allow the facilitation of them becoming SCT providers in MO
• Employee will receive a take home vehicle while in this position.

Qualifications and Education Requirements

• 1-2 years of leadership experience
• Graduation From High School or equivalent
• Must be at least 19 years old at time of hire for insurance purposes.
• Successful completion of NREMT Paramedic certification
• Current NREMT Paramedic (or ability to obtain within 10 days of hire)
• Valid driver’s license
• Ability to drive company vehicles with a clean driving record.
• Successful completion of a NAEMT EVOS or ability to obtain in 90 days.
• Current AHA BLS Instructor.
• Current MIEMSS QAQI Certification. (or ability to obtain within 1 month of hire)
• Current NAEMT Instructor (or ability to obtain within 3 months of hire)
• Ability to provide quality patient care within scope of practice.
• Knowledge of all state protocols for EMS providers.
• Availability for recall in times of crisis
• Ability to pass a lift test of 150 – 200 pounds.
• Ability to pass a pre-employment drug test.
• Ability to pass a pre-employment background check.
• Ability to speak and write English.
• Proven track record of success leading training programs for EMS professionals.
• Knowledge of education and training best practices.

Preferred Skills

• Training across all organizational levels
• Open LMS Experience

We'd love to have you join the Medic One team!