Education Coordinator - Respiratory Therapy (Unlicensed)

MHM Support Services; Town of Springfield (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Education Coordinator for the Respiratory Therapy department to deliver comprehensive clerical, administrative, and operational support. You will coordinate communications, staff training, scheduling, charge entry, payroll support, and productivity monitoring to ensure efficient operations.

You will work with physicians, staff, volunteers, and patients to maintain high-quality service while handling confidential information and using EPIC and KRONOS systems.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in a medical office or healthcare administrative setting.
• Typing proficiency and knowledge of medical terminology required.
• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft Office applications and healthcare information systems.

Responsibilities

• Answering and directing telephone calls; appointment scheduling; patient registration; insurance verification; medical transcription; billing support; filing and records management; office supply inventory management.
• Lead and direct clerical functions; train clerical staff in front desk operations and customer service standards; ensure registration, scheduling, charging, and data-entry processes.
• Perform EPIC charge entry, edits, adjustments, and credits; maintain and update charge master information; process pre-certifications, denials, and appeals.
• Serve as KRONOS editor for assigned cost centers; maintain competency in payroll software updates and processes; assist with HR-related departmental functions.
• Coordinate physician conferences, meetings, and CME tracking; act as liaison between physicians and departmental leadership; manage licensure, credentialing, and renewals.

Skills

Typing proficiency

Medical terminology

Communication

Customer service

Organizational skills

Multitasking

Independent work

Teamwork

Microsoft Office

Healthcare IT systems

Education

High School Diploma or equivalent

Tools

EPIC

KRONOS

Scheduling systems

Job description

Find your calling at Mercy! Under the direction of the Manager, will perform a wide variety of duties to provide clerical and administrative support. Activities include, but are not limited to: phones, billing, appointment scheduling, patient registration, office supply inventory, transcription, filing, insurance verification and other duties as assigned. Interacts with co-workers and members of other departments. Assists in unit operational support tasks; assists with Human Resources management; works cooperatively with others as part of a team and recognizes the importance of group goals. Responds to requests within authorized scope of knowledge and skills.

Position Details: Education Coordinator - Respiratory Therapy (Unlicensed)

Position Summary Under the direction of the Manager, the Education Coordinator provides comprehensive clerical, administrative, and operational support for the Respiratory Therapy department. This role serves as a key resource for coordinating departmental communications, physician support activities, staff training, scheduling, charge entry, payroll support, and productivity monitoring. The Education Coordinator works collaboratively with physicians, clinical staff, clerical personnel, volunteers, patients, and families to ensure efficient departmental operations and exceptional customer service.

Essential Functions

Administrative & Clerical Support

• Answering and directing telephone calls
• Appointment scheduling
• Patient registration
• Insurance verification
• Medical transcription
• Billing support
• Filing and records management
• Office supply inventory management
• Preparation of clinical documentation and discharge summaries
• Respond to requests within the authorized scope of knowledge and skills. Assist with unit operational support tasks and departmental projects. Maintain departmental files, records, reports, and fiscal data in a confidential manner.

Staff Training & Coordination

• Lead and direct all clerical functions within the department.
• Train clerical staff in front desk operations and customer service standards.
• Ensure staff competency in registration, scheduling, charging, and data-entry processes.
• Monitor volunteer work activities and coordinate schedules and assignments.

Charge Entry & Revenue Cycle Support

• Perform EPIC charge entry, edits, adjustments, and credits.
• Maintain and update charge master information.
• Process pre-certifications, denials, and appeals.
• Manage department denials and assist with reimbursement activities.
• Monitor productivity for all assigned cost centers and maintain administrative reporting data.

Physician Support

• Serve as a communication liaison between physicians and departmental leadership.
• Assist physicians with licensure, credentialing applications, renewals, fees, and required documentation.
• Develop and maintain monitoring systems for physician licenses, privileges, and certifications.
• Assist with physician Continuing Medical Education (CME) tracking and compliance.
• Coordinate physician conferences, meetings, and educational events.

Payroll & Workforce Support

• Serve as KRONOS editor for assigned cost centers.
• Maintain competency in payroll software updates and processes.
• Assist with Human Resources-related departmental functions.

Communication & Customer Service

• Maintain open and effective communication with leadership and department staff.
• Greet and assist patients, families, physicians, and visitors in a prompt, courteous, and professional manner.
• Ensure all individuals feel welcomed and respected.
• Focus communication and service on the needs of those being served.

Safety & Risk Management

• Handle and maintain all confidential information in accordance with organizational policies and regulatory requirements.
• Process record requests as appropriate.
• Maintain a clean, organized, and safe work environment.

Technology

• Maintain proficiency in all applicable department software and equipment.
• Demonstrate working knowledge of systems such as EPIC, KRONOS, and other departmental applications.
• Participate in ongoing training and system updates as assigned.

Minimum Qualifications

Education

High School Diploma or equivalent required. Coursework in clerical or administrative skills required.

Experience

Minimum of two (2) years of experience in a medical office or healthcare administrative setting required.

Knowledge, Skills & Abilities

• Typing proficiency required.
• Knowledge of medical terminology required.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office applications and healthcare information systems.

Preferred Qualifications

• Five (5) years of experience in a medical office or healthcare administrative setting preferred.
• Experience with EPIC, KRONOS, physician credentialing, charge entry, denials management, and scheduling systems preferred.
• Experience training staff and coordinating departmental workflow preferred.

Core Competencies

• Customer Service Excellence
• Communication & Relationship Building
• Confidentiality & Professionalism
• Attention to Detail
• Organizational Effectiveness
• Teamwork & Collaboration
• Problem Solving
• Adaptability & Initiative

Physical Requirements

Frequent sitting, standing, walking, and computer use. Occasional lifting and carrying of office supplies and departmental materials. Ability to communicate effectively with patients, families, physicians, and staff.

Join our team and play a vital role in supporting education, physician services, administrative operations, and exceptional patient care within the Respiratory Therapy department.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.