eDiscovery Applications Support Engineer

IST Management Services; Atlanta (GA); Remote; USD 70,000 - 130,000; Full time

Job summary

A business process outsourcing company is seeking an eDiscovery Applications Support Engineer. This remote role requires troubleshooting and maintaining critical eDiscovery applications. Candidates should possess a degree in Computer Science, experience in application support, and strong technical skills. Benefits include medical, dental, vision, and paid time off. The position offers a salary range of $70,000 - $130,000 based on experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K

Paid Time Off

Bonus Incentives

Qualifications

• Minimum 2+ years in legal support, application support, or technical support.
• Experience with eDiscovery applications preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide end-to-end support and troubleshooting for eDiscovery platforms.
• Administer and maintain user accounts, groups, and permissions.
• Manage incidents and requests through service management tools.

Skills

Technical problem-solving

Customer service focus

Analytical skills

Education

Associate's degree in Computer Science or equivalent experience

Tools

Microsoft SQL Server

Jira

Confluence

Job description

Overview

Overview - eDiscovery Applications Support Engineer

This is a full time, direct hire, remote position.

The eDiscovery Applications Support Engineer is a hands-on technical role responsible for providing end-to-end support and maintenance of mission-critical eDiscovery applications, including Relativity, Nuix, Reveal, Brainspace, and other leading platforms. This position is accountable for maintaining uptime, resolving application issues, performing upgrades, and delivering high-quality support for internal teams and clients. Engineers in this role are expected to troubleshoot complex technical problems, manage incidents within established SLAs, and act as trusted technical resources for eDiscovery applications.

Compensation

Base salary will range based on experience as a Level I, II, or III Applications Support Engineer. $70,000.00 - $130,000.00/yr

Benefits

Medical, Dental, Vision, 401K, Long and Short Term Disability, Pet Insurance, Paid Time Off accrued at a rate of 15.33 hours at the end of each full month worked, 7 paid holidays, Bonus Incentives

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a full range of litigation support services and facilities management and office services. IST Management is a Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Responsibilities

• Provide end-to-end support and troubleshooting for Relativity, Nuix, Reveal, Brainspace, and other leading eDiscovery platforms
• Administer and maintain user accounts, groups, and permissions
• Manage incidents and requests through Jira Service Management, ensuring SLA adherence
• Create, improve, and maintain technical documentation in Confluence to ensure accuracy, consistency, and accessibility
• Troubleshoot and resolve application issues, including Microsoft SQL Server database-related problems
• Participate in a 24/7 on-call rotation to ensure system availability and responsiveness
• Collaborate with IT and project teams to resolve incidents, fulfill requests, and deliver project work
• Document processes and contribute to continual improvement of workflows, automation, and efficiency
• Support environment provisioning, system builds, patching, configuration management, and security initiatives (e.g., risk assessments, vulnerability scanning)
• Participate in Scrum team activities to plan and execute strategic initiatives
• Take direction from supervisor and adhere to all company policies and safety standards

Qualifications

Candidates must have legal US authorization to work for any employer. Other qualifications include:

• Associate’s degree in Computer Science, Information Technology, or equivalent experience
• Minimum 2+ years in legal support, application support, or technical support
• Experience in Relativity, Nuix, Reveal, Brainspace, and other eDiscovery applications is preferred
• Solid experience with Microsoft SQL Server, including query execution, performance tuning, and troubleshooting
• Scripting experience to automate tasks and processes
• Familiarity with Atlassian tools (Jira, Confluence)
• Relativity certification (RCA) preferred
• ITIL certification or familiarity with ITIL practices
• Knowledge of legal technology workflows, the EDRM Framework, and industry best practices
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills with a customer service focus

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

We will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance

Application deadline at this time: 12/31/25