eCW Business Systems Analyst

NeueHealth; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

NeueHealth in Minnesota is seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance our eClinicalWorks EHR and Practice Management systems. This role serves as a liaison between clinical, operational, revenue cycle, and technical teams to analyze business needs and document requirements.

The ideal candidate has strong healthcare operations knowledge, hands-on eCW experience, and the ability to translate business requirements into effective system

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years as a Business Systems Analyst or Healthcare IT Analyst.
• Hands-on experience with eClinicalWorks EHR/PM systems.
• Strong understanding of healthcare clinical workflows.
• Experience gathering requirements and documenting workflows.
• Knowledge of EHR configuration, testing, and end-user support.
• Familiarity with HIPAA and data privacy requirements.
• Strong analytical, problem-solving, and communication skills.
• Ability to work with clinicians, billing, IT, and leadership.

Responsibilities

• Serve as the primary business analyst for eCW EHR and PM workflows.
• Collaborate with clinical, administrative, billing, and IT stakeholders to gather requirements.
• Evaluate workflows and recommend improvements using eCW features.
• Support configuration, maintenance, and optimization of eCW modules and forms.
• Analyze system issues and coordinate resolutions with internal teams and eCW support.
• Document specifications, workflows, test scripts, user stories, and business processes.
• Assist with system upgrades, patches, and new feature implementations.
• Conduct user acceptance testing and validate changes before production.
• Support data analysis, reporting, dashboards, and operational metrics with eCW tools.

Skills

Healthcare IT liaison

Requirements gathering

Analytical thinking

Communication skills

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Healthcare Administration, IS, Business, CS

Equivalent experience

Tools

eClinicalWorks (eCW)

Microsoft Excel

Microsoft Visio

PowerPoint

Word

SQL (basic)

HL7 interfaces knowledge

Job description

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Job Summary

We are seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance our eClinicalWorks — eCW — Electronic Health Record and Practice Management systems. This role will serve as a liaison between clinical, operational, revenue cycle, and technical teams to analyze business needs, document requirements, improve workflows, and support system configuration, testing, training, and issue resolution.

The ideal candidate has strong healthcare operations knowledge, hands-on experience with eClinicalWorks, and the ability to translate business requirements into effective system solutions.

Key Responsibilities

• Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
• Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
• Evaluate current workflows and recommend process improvements using eCW functionality.
• Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
• Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
• Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
• Assist with system upgrades, patches, enhancements, and new feature implementations.
• Conduct user acceptance testing — UAT — and validate system changes before production deployment.
• Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
• Provide training, guidance, and support to end users on eCW workflows and best practices.
• Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
• Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
• Participate in project planning, status updates, risk identification, and implementation activities.
• Maintain strong documentation of system configurations, workflows, issues, and resolutions.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered.
• 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
• Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
• Strong understanding of healthcare clinical workflows and/or ambulatory practice operations.
• Experience gathering requirements, documenting workflows, and supporting system enhancements.
• Knowledge of EHR configuration, testing, issue resolution, and end-user support.
• Familiarity with HIPAA and healthcare data privacy requirements.
• Strong analytical, problem-solving, and communication skills.
• Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.
• Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.

Preferred Qualifications

• Experience supporting eCW upgrades, migrations, or implementation projects.
• Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.
• Experience with reporting tools, SQL, dashboards, or healthcare analytics.
• Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards.
• Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.
• Certification or training in eClinicalWorks is a plus.
• Experience working in ambulatory care, physician group, or multi-specialty practice environment.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NeueHealth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.