eCommerce Merchandise Processor

Goodwill Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Houston is seeking an eCommerce Merchandise Processor to identify, research, and prepare donated items for online auction and e-commerce channels. You will focus on high-value, collectible, designer, vintage, and specialty items to maximize online revenue.

The role requires attention to detail, basic computer skills, and the ability to stay current on market trends. You will collaborate with the Donated Goods Program team to accurately price, photograph, and list merchandise for

Qualifications

• High school diploma or equivalent preferred.
• Strong English reading and writing skills.
• At least 6 months of e-commerce, thrift, auction, or inventory experience preferred.
• Knowledge of brands, collectibles, antiques, fashion trends and resale markets preferred.
• Basic computer skills and ability to conduct internet-based product research.
• Must be legally authorized to work in the United States without sponsorship for current or future employment.

Responsibilities

• Identify items with potential e-commerce or auction value.
• Assess condition, completeness, and resale potential.
• Research market trends and brands to estimate value.
• Photograph and list merchandise for online channels.
• Utilize pricing tools and research platforms for value estimates.
• Safeguard company property and report theft incidents.
• Receive work instructions and support management needs.

Skills

English communication

Attention to detail

Internet research

Computer basics

Merchandise evaluation

Education

High School diploma or equivalent

Job description

Job Title: eCommerce Merchandise Processor

Department: Donated Goods Program (DGP)

Reports to: Manager, eCommerce (eComm) and Sales Operations

Status: Non-Exempt

Mission Support

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Job Summary

Responsible for identifying, evaluating, researching, and preparing donated merchandise for online auction and e-commerce sales channels. This role plays a critical part in maximizing revenue by recognizing high-value, collectible, designer, vintage, and specialty items that may generate greater value through online marketplaces than traditional retail sales. Ensure valuable merchandise is accurately processed, researched, photographed, listed, and prepared for shipment.

Essential Duties And Responsibilities

• Review, sort, and inspect donated merchandise to identify items with potential e-commerce or auction value.
• Recognize and separate high-value merchandise including:
  • Designer apparel and accessories
  • Luxury handbags and footwear
  • Collectibles and memorabilia
  • Vintage and antique items
  • Electronics and gaming equipment
  • Sporting goods
  • Musical instruments
  • Art and specialty merchandise
• Assess merchandise condition, completeness, and resale potential.
• Stay current on market trends, popular brands, collectibles, and resale values.
• Utilize pricing tools, marketplaces, and research platforms to determine estimated market value.
• Safeguard company property, including donated goods.
• Report any incident of theft or unauthorized possession of company property.
• Receive work and safety instructions and answer questions.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Job Requirements

• A high School diploma or equivalent preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• A minimum of six (6) months of e-commerce, thrift, consignment, auction, or inventory experience is preferred.
• Knowledge of brands, collectibles, antiques, fashion trends, and resale markets preferred.
• Strong attention to detail and organizational skills.
• Ability to conduct internet-based product research.
• Basic computer skills.
• Ability to accurately evaluate merchandise conditions and quality.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Number of high-volume items identified for e-commerce channels
• Revenue generated through e-commerce and auction salesProductivity and processing goals achieved
• Adherence to safety and quality standards

Physical Requirements/Work Environment

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.

I have read this job description and am confident I can perform the essential functions of this position with or without accommodation.

Associate: _______________________________________________ Date____________

Manager: _________________________________________________ Date____________