Ecommerce Assembly & Fulfillment Associate

Hart Shaped Rocks LLC; Charleston (SC); Vor Ort; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Zusammenfassung

HART, a Charleston-based jewelry brand, is hiring a Full Time Ecommerce Assembly & Fulfillment Associate. You will assemble custom charm jewelry, package orders, and ensure accurate, timely shipments from our downtown Charleston HQ.

The role emphasizes a strong eye for detail, hands-on craftsmanship, and a keen sense of design, with training provided for jewelry assembly and engraving as needed.

Qualifikationen

• Basic-level jewelry assembly (jump rings, pliers); training provided.
• Artistic eye for detail and visual appeal.
• Strong communication with customers to ensure the HART experience.
• Proactive, organized, and detail-oriented with a can-do attitude.
• Willingness to stand, move, and work in a fast-paced environment.

Aufgaben

• Perform daily assembly of online orders using jewelry tools.
• Package and ship orders accurately and on time.
• Provide exceptional customer service via text and email.
• Maintain knowledge of HART brand and product offerings.
• Coordinate order updates in Shopify.
• Audit orders for accuracy and quality control.
• Assist with engraving orders and virtual appointments.
• Keep assembly and fulfillment areas organized; support inventory duties.
• Support wholesale assembly and occasional inventory audits.

Kenntnisse

Jewelry assembly

Attention to detail

Hand-eye coordination

Customer service

Organizational skills

Communication

Jobbeschreibung

Ecommerce Assembly & Fulfillment Associate

Full Time Charleston, SC, US

Salary Range: $17.00 To $18.00 Annually

HART Full Time Ecommerce Assembly & Fulfillment Associate

HART is a Charleston-based, sister-owned jewelry business specializing in high-quality, soulful custom charm jewelry. HART’s E-commerce Assembly & Fulfillment Associate plays a crucial role in the order process by fulfilling custom orders that come through our website. This entails assembling jewelry, packaging it, and completing shipments from our happy, airy downtown Charleston HQ. The right candidate loves to get "in the flow state," has a keen design eye, works well with their hands, and has an obsession for detail with a healthy sprinkle of perfectionism. This is a great opportunity to get in early at a fast-growing brand with major growth ambition.

POSITION OVERVIEW

HART’s Full Time Ecommerce Assembly & Fulfillment Associate is a proactive, organized, and detail-oriented person that enjoys bringing their creative expertise to HART’s customers. They are responsible for mindful product assembly, ensuring accurate and timely order processing, expectational customer service, and upholding company standards as it relates to the product as well as the workplace. The ideal candidate should be able to work efficiently in a fast-paced environment while possessing a can do and follow through attitude and excellent organizational skills.

ORDER ASSEMBLY & CUSTOMER EXPERIENCE

You will play a critical role in providing exceptional customer service to our ecommerce customers. You are a (virtual) brand ambassador, leading the HART experience and are responsible for addressing customer questions and concerns as it relates to their order.

Maintains a deep knowledge of the HART brand and product knowledge to deliver an exceptional brand experience and highly personalized service.

Understand assembly and fulfillment standards to follow, uphold, and communicate to customers.

Daily assembly of online orders. You will use jewelry pliers and jump rings. Training provided.

Communicate directly with our customers via text and email to: verify designs, ensure orders adhere to the HART standard requirements, and provide exceptional customer experience for a high-touch service

Work with customers to create, design, and assemble their Custom Charm jewelry while providing the HART experience.

Responds in a timely manner to customer service emails and texting inquiries assigned to you.

Coordinate any required updates/changes to customer orders in Shopify

Reviewing charm placement for errors and customer confusion prior to assembly.

Swiftly and appropriately address customer issues per company standards.

Audit each order you assemble for product accuracy and quality control.

Provides feedback and recommendations to customers in line with brand standards.

Provides feedback to managers on customer roadblocks.

Engraving: Assisting with custom engraving orders.

Virtual Appointments: Creating a virtual shopping experience for our customers that cannot make it into our retail stores. Answering any questions and assisting with their designs as we would for online orders.

ADDITIONAL JOB DUTIES AND RESPONSIBILITIES

Wholesale: Assist with wholesale assembly and fulfillment.

Occasionally assist with inventory audits related to online products

Additional day-to-day duties that fall under assembly, operations, fulfillment, and inventory

Oversee organization of assembly and fulfillment areas.

Complete daily opening and/or closing tasks.

Assist managers with any customer service requests (finding and holding orders for address changes, product swaps, exchanges, etc.)

Assembling chain and ready to wear styles following company standards to prepare online fulfillment backstock.

Learn, review, and follow standards across all duties to provide a one-of-a-kind experience to the online customer.

KNOWLEDGE, SKILLS, AND ABILITIES

Genuine enthusiasm for fashion and jewelry as well as outgoing, friendly demeanor.

Basic-level jewelry assembly i.e. jump rings, pliers. Experience is a plus, but not required. Training provided once hired.

Possess an artistic eye for detail, scale and visual appeal.

Natural communicator, personable, and loves connecting with people and hearing their stories.

Strong organizational, critical thinking, and problem solving skills with incredible attention to detail and a healthy sprinkle of perfectionism.

Embodies the HART attitude – proactive, kind, positive, fun, and curious person who loves people!

PHYSICAL REQUIREMENTS

Frequent moving of boxes weighing up to 50 pounds across the office and storage unit for various needs.

Detailed hand work when crafting jewelry with a keen eye for design.

Ability to stand and move for extended periods: must be comfortable standing, walking, and moving around throughout the workday.

Availability weekdays and weekends.

Full Time Ecommerce Assembly & Fulfillment Associate report to the Fulfillment Manager.

HART is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.

• Insurance (health, dental, and vision)