eCommerce After Sales Intern (2027 Semester 1) Generation H

Hermès; Manhattan (KS); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Hermès US is seeking an E-commerce After Sales Intern to support operational, customer service, and post-purchase tasks within the Hermes.com team in New York City. This in-person internship runs five months from January 11, 2027 to June 28, 2027, with a hourly rate of $20.00 and a schedule of 37.5 hours per week for full-time, or >15 and <35 hours for part-time.

You will handle web-to-shop order paperwork, returns tracking, KPI reporting, and communication across platforms, while collaborating

Qualifikationen

• Excellent written and verbal skills; polite and professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• Regular in-person work at a Company-designated work location is an essential function of this position.
• Previous Operations and/or Customer Service experience helpful.

Aufgaben

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking.
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis.
• Support with the delivery of important information through communications across various platforms.
• Compile documentation for FedEx claim emails to correct inventory.
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

Kenntnisse

Multitasking

Attention to detail

Verbal communication

Written communication

Microsoft Office

Ausbildung

Student status

Tools

PowerPoint

Microsoft Office

Jobbeschreibung

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.

The Opportunity:

As the eCommerce After Sales Intern, you will support the Hermes.com team with operational, customer service, and post purchase responsibilities. You will gain valuable experience through executing back-office operations for eCommerce After Sales and assisting with important day-to-day functions.

The Internship Program

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H! As part of Generation H , you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project. The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 11th, 2027 - June 28th, 2027 and may be Full-Time or Part-Time to accommodate your academic schedule. All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

About the Role:

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking


• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis


• Support with the delivery of important information through communications across various platforms


• Compile documentation for FedEx claim emails to correct inventory


• Follow up on tickets requiring action for pending returns, after-sales issues, etc.


• Assist with Hermes.com customer service needs


• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices


• Execute all other duties assigned by the Manager

About You:

• Previous Operations and/or Customer Service experience helpful


• Excellent written and verbal skills; polite and professional phone manner


• Proven ability to multitask


• High level of attention to detail


• Solid knowledge of Microsoft Office & PowerPoint


• Regular in-person work at a Company-designated work location is an essential function of this position.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

COMPANY OVERVIEW

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time . An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that is at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.

OUR COMMITMENT

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.