eComm Experience Strategist (REMOTE)

DICK'S Sporting Goods; Coraopolis (Allegheny County); Remote; USD 67,100 - 109,000; Full time

Benefits offered by this job

Generous suite of benefits

Incentive pay

Equity options

Job summary

Join a forward-thinking company as an eCommerce Experience Strategist, where your insights will shape the online athlete experience. This role is pivotal in analyzing consumer behavior and optimizing strategies that enhance engagement and satisfaction. You will collaborate with cross-functional teams to implement initiatives that elevate the athlete experience. With a focus on data-driven decision-making, you'll be at the forefront of refining eCommerce capabilities. If you're passionate about continuous improvement and have a knack for turning data into actionable strategies, this is the perfect opportunity to make a significant impact in the sports industry.

Qualifications

• 3-5 years of relevant experience in eCommerce or related fields.
• Strong analytical skills with the ability to manipulate large data sets.

Responsibilities

• Analyze athlete expectations to enhance the online experience.
• Lead initiatives to improve athlete-facing services and communication.

Skills

Data Analysis

User-Centered Design

Process Design

Communication Skills

Research Capabilities

Intellectual Curiosity

Education

Bachelor's Degree

Tools

INTERA

Tableau

MS Office Suite

Job description

eComm Experience Strategist (REMOTE)

Apply locations: Remote - US
Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition ID: 202501397

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The eCommerce Experience Strategist – eComm Experience is a subject matter expert for the overall performance and Athlete experience related to the Program area of focus (i.e. Email, Search, Product Recommendations, etc). This role acts as an advocate for the Athlete and is a key contributor to developing strategy, driving improvement and managing the overall effectiveness of their area of focus. The Strategist will utilize data to make decisions and will align their workload to the optimization of channel or feature-specific KPIs and overall goals of the organization. This role will research consumer behavior, mine data for opportunities and play a key role in developing and maintaining a pipeline of improvement opportunities as we seek to continuously refine our capabilities in eCommerce.

Job Duties & Responsibilities

1. Perform analysis and research to define and understand Athlete expectations related to the online athlete experience. Build and maintain exceptional cross-functional relationships as a partner in an effort to build actionable strategies and tactics.
2. Lead the implementation of various athlete-facing initiatives that will improve the Athlete Experience, planning and executing plans with cross-functional partners across the enterprise and managing communication effectively to drive a positive outcome.
3. Communicate with clear and compelling information that is used to make decisions across the organization, within the department, and with key cross-functional stakeholders.

QUALIFICATIONS:

• Bachelor's Degree
• 3-5 years of relevant experience
• Process design (preferred)
• User-centered design training or experience (preferred)
• Familiarity with enterprise reporting tools such as INTERA, Tableau, etc. is a plus
• Mastery of the MS Office suite of products (i.e. PowerPoint and Excel)
• Familiarity with database structures and capabilities (preferred)
• Ability to manipulate and analyze large data sets and draw insight
• Qualitative research capabilities and analysis (market, consumer etc.)
• Understanding of the eCommerce direct-to-consumer fulfillment market and dynamics
• Ability to communicate effectively in written, verbal and in presentations
• Keen intellectual curiosity and passion for continuous improvement
• Ability to effectively partner across the enterprise and establish and maintain strong partnerships

Targeted Pay Range: $67,100.00 - $109,000.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.