ECOM Lead - Full Time

Scheels; Sioux City (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Scheels is seeking a Store Supervisor to oversee daily fulfillment operations and lead a team of associates in a fast-paced retail environment. You will ensure accuracy, timely processing, and strong customer service while coordinating inventory and brand knowledge.

The ideal candidate has leadership experience, a customer‑focused mindset, and excellent communication skills. This role emphasizes mentorship, efficiency, and teamwork to maintain Scheels’ quality service standards.

Qualifications

• Bachelor's degree in business, marketing, or related field preferred.
• 3–5 years of leadership experience.
• Strong interpersonal and mentoring skills.

Responsibilities

• Manage daily lists and fulfillment processes to complete orders.
• Lead a team of associates and perform regular daily tasks.
• Organize and collect products for orders; package and operate small machines.
• Communicate effectively with all associates.
• Understand brands, shops, and internal inventory systems.
• Reconcile fulfillment reports and sales; manage priorities.
• Execute project work plans and drive continuous improvement.
• Demonstrate initiative and teamwork.

Skills

Leadership

Customer service

Communication

Attention to detail

Education

Bachelor's degree in business/marketing or related field

Job description

Description

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world‑class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk‑the‑talk, and walk‑the‑walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities

• Manage daily lists and fulfillment processes to complete orders / basic computer operation
• Lead a team of associates and be able to perform regular daily tasks
• Understand and be able to shop, organize and collect products for orders as well as package, seal and operate small machines
• Effectively communicate with all associates
• Understand brands, shops, and internal inventory systems
• Daily reconciliation and management of fulfillment reports, sales, etc.
• Execute project work plans to complete the task on time, and revise as appropriate to meet changing needs and requirements
• Strong initiative and vision for continuous improvement
• Ability to work independently and with a team
• Ability to focus and prioritize tasks with motivation and confidence
• Basic computer skills and knowledge on Microsoft Office
• Ability to follow written, oral and diagram instructions
• Be professional in appearance and attitude, contribute to a positive team atmosphere
• Other duties that may be assigned by leadership

Requirements

Customer Service

• Genuinely and consistently treat co‑workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow‑up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach‑ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment

  Dress Code

  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co‑workers and business partners
  • Demonstrate pride and ownership of their work while meeting expected deadlines

  Education & Experience

  The ideal candidate will have a bachelor’s degree in business, marketing, or related field preferred; and / or 3-5 years of leadership experience.

  Physical Requirements/Lifting Requirements

  Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

  Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

  Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

  Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.