ECom Associate- Curbside -Personal Shopper

Spec's Family Partners; Prosper (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Spec's Family Partners seeks an E-Com Associate‑Curbside to pick, package, and ship online orders with care for our in-store and online guests. You will use computers, phones, and scanners to verify items, ensure accuracy, and assist guests at pickup or curbside.

The role emphasizes strong customer service, effective communication, and the ability to lift up to 50 pounds, work flexible hours including weekends, and maintain product availability and organized eCommerce areas.

Qualifications

• High school diploma or GED; willingness to learn.
• Ability to read and write simple instructions or memos.
• Willingness to work variable shifts, including Fridays and Saturdays.

Responsibilities

• Review and fulfill online/e-commerce orders following SOPs.
• Operate computer, phone, and scanner to locate products and verify availability.
• Package, bag, and prepare orders for pickup or delivery.
• Provide excellent guest service and resolve questions or issues courteously.

Skills

Customer service

Communication

Time management

Physical stamina

Education

High school diploma or GED

Tools

POS system

Scanner

Job description

SummaryThe individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup.Essential Duties and ResponsibilitiesIncluding, but not limited to, the following:1. Know and actively demonstrate, daily, our Company Mission Statement and Core Values.2. Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.3. Greet guests with a smiling face and helpful demeanor, remember that the guest comes first.4. Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.5. Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.6. Ensure proper product/pricing by verifying the correct barcode.7. Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store. Never bring unaccounted for products out of the store.8. If necessary, check acceptable identification to ensure the sale is legal. Use best practices and always be professional when checking IDs.9. Send verification emails when any suspicious orders are seen.10. Issue receipts/invoices.11. Ensure all orders for the day are either finalized or still waiting to be picked up. Send appropriate notifications for outstanding orders.12. Bag or box merchandise. Is business-minded when using bags (double bag only when asked by the guest…for multiple bottle orders, use boxes) and bottle protectors (greenies) (no, not every bottle needs one).13. Keep work area clean and neat and stocked with supplies.14. Properly use and maintain computers, copiers, and scanner equipment.15. Assist with carry-outs; load orders into vehicles as needed.16. Assist in restocking shelves, front product as it is pulled, and review for out-of-date items.17. Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.18. Remove cases and/or boxes from the sales floor (other than organized case stack displays).19. Break down boxes not for store use and throw them away.20. Keep boxes used for re-packing in organized stacks and maintain area regularly.21. Clean up broken items. If necessary, mop floors and put up “Wet Floor” signs; Cannot leave spills unattended.22. Sweep and mop the floor.23. Keep the parking lot clean of refuse (that’s trash and other junk that doesn’t belong there).24. Gather shopping carts from the parking lot if necessary.25. May be asked to run a cash register as business dictates.26. Suggestively sell add-on items to in-store guests.27. Carry-out or dolly-out merchandise at guest request. (It is okay to accept tips, but never to request them).28. Answer questions and provide information to guests.29. May resolve guest complaints with courtesy and respect.30. Avoid conversations with coworkers when guests are present.31. Avoid use of personal cell phone while on the sales floor.32. Prepare assigned areas for inventory and assist in the inventory process if needed.33. Carry out directives of management efficiently.34. Fulfill responsibilities with care and attention to detail.35. Practice teamwork and cooperation with others.36. Possess time management skills and be able to prioritize tasks.37. Ability to manage stress in a fast-paced environment.38. Stand, lift, carry, walk, and bend constantly. Use arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more regularly. Communicate with and understand team members and guests. See product and signage.39. Work in accordance with all safety regulations of Spec’s Family Partners and OSHA.40. Other projects as assigned by management.Yes, you may have to clean the restroom.41. Attendance and timeliness are required. Online orders cannot be fulfilled from home.Supervisory ResponsibilitiesThis job has no supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Spec's. The requirements listed below are representative of the knowledge, skill, and/or ability required. In other words, here's the technical stuff.Education or ExperienceWe'd prefer you to have e-commerce experience, but if you’re willing to learn, we’re willing to teach you. We'd like you to have a high school diploma or a general education degree (GED), but sometimes, experience is the best education.Language SkillsWe need you to be able to read, comprehend, and write simple instructions or memos. You must be able to communicate with and understand coworkers and guests. Bilingual skills are a plus.Mathematical SkillsYou need the ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals without taking your shoes off. You need to be able to calculate discounts and percentages. We can provide a calculator.Demeanor and Personal Skills: Smiley, Friendly, HelpfulYou've got the job. Now you need to do the job. You need to be responsible, reliable, and committed to providing extraordinary service. Patience, friendliness, and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.HoursFull-time is typically 35+ hours per week. Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.Part-time is up to 25 hours per week.We schedule for the needs of our business. Working outside of your scheduled time without District Manager approval is prohibited and subject to discipline. In other words, you cannot decide to make up hours because you missed some time after a night out with your buddies unless your District Manager ok's it.Reasoning AbilityYou need the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Certificates, LicensesYou must maintain a valid TABC Beverage Seller’s Permit, and in some cases, a valid Food Handler’s Permit.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals who need them to perform the essential functions. This job regularly requires standing, walking, and bending; use of arms, hands, and fingers to feel, handle, reach, and lift; climbing or balance; communicating and understanding. You must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. You must be able to push and/or pull 50-100 pounds or more regularly. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. This job also requires physical attendance based on a schedule made by management which may vary week to week based on the needs of the business.Work Environment and Environmental ConditionsWe provide a fun and positive environment in which to serve our guests. You will be exposed to outside weather conditions while you’re delivering extraordinary service. The noise level is usually moderate.As an E Com Associate- Curbside, you'll review submitted orders and contact Customers regarding order selection as neededYou'll serve as one of the primary points of contact for customer service and order review, select eCommerce online orders, package them in compliance with Standard Operating Procedure (SOPs), and ensure all perishable / non-perishable eCommerce merchandise areas are clean and free of debrisReviews submitted orders; helps coordinate proper allocation of resources to ensure accurate and on-time completionAssist in selecting, sorting, unloading merchandise from baskets into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as neededProvides superior customer service by phone and e mail when reviewing orders with customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps customers as neededPackages / transports/ loads groceries, merchandise from the Store to customer's vehicleMinimizes shrink through careful handling of productAchieves productivity standardsSelects necessary items to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customerIn the absence of the Manager / Lead, takes the lead to communicateMaintains / stocks bag areasOrganizes / cleans / prepares E Com areaLoads/ unloads / moves heavy, bulky products to support eCommerce order selectionMaintains standards for safety and sanitationWork with Customers and stay attentive to their needs