ECM Lead Case Manager

Libertana; California; Hybrid; USD 44,000 - 50,000; Full time

Job summary

Libertana is hiring an ECM Lead Case Manager in Sherman Oaks, CA, a hybrid role driving care coordination for ECM program clients. You will identify services, coordinate care, and monitor outcomes while leading QA and program development.

The role requires at least two years in a related field, knowledge of CalAIM, strong communication, CPR certification, and a valid driver’s license. Driving is a significant part of the job.

Qualifications

• Minimum of two years’ experience in a related field.
• Knowledge of CalAIM program, policies, processes, and operation.
• Excellent verbal and written communication skills.
• Must be a licensed driver with insured, operable vehicle.
• CPR certification is required.
• Pre-employment physical including TB screening or chest X-ray per policy.

Responsibilities

• Coordinate with providers to ensure seamless, non-duplicated services.
• Serve as primary contact for ECM program members and advocate for access to care.
• Perform risk assessments and create patient-centered care plans.
• Develop and implement care plans, supervising their execution.
• Recruit, interview, and hire team members; manage performance.
• Conduct quality assurance audits and drive improvements.
• Build relationships with health plans, housing providers, and vendors.
• Facilitate connections to community resources and transportation as needed.
• Maintain compliance with HIPAA, Joint Commission, and regulations.

Job description

ECM Lead Case Manager# ECM Lead Case ManagerHybrid • Sherman Oaks - Sherman Oaks, CA 91411## OverviewSalary Range$32.00 - $36.00 HourlyPosition TypeFull Time## Description**Position: ECM Lead Case Manager****Reporting To: CalAIM Program Manager****Work Type: Hybrid****Department: CalAIM 850****POSITION SUMMARY:**The ECM Lead Case Manager and Trainer is responsible for the care coordination of ECM Program clients in a specified region. Care coordination includes identifying, organizing, coordinating, and monitoring services needed by a recipient. The ECM Lead Case Manager assists ECM Program recipients in gaining access to services and other community resources.Quality assurance reviews may need to be performed as needed. The Lead Case manager will also help to develop PR strategies, manage client databases, and assist the ECM Program Manager and Project Lead in general program development.**ESSENTIAL DUTIES AND RESPONSIBILITIES:**The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.1. Responsible for coordinating with those individuals and/or entities to ensure a seamless experience for the Member and non-duplication of services.2. Serves as the primary contact to members enrolled in the ECM Program and advocates for members to help them navigate the healthcare while managing their healthcare.3. Conducts comprehensive risk assessments and care planning in collaboration with the members to develop a Patient-Centered Care Plan.4. Complete a bio-psycho-social assessment and a Care Plan for each member on their caseload.5. Oversees the implementation of the client’s Care Plan.6. Develop PR strategies and programs.7. Recruiting, Interviewing, and Hiring8. Oversee and Manage Team Performance9. Conducts quality assurance audits/assessments as needed10. Initiates and sets goals for department11. Constant communication with department team12. Enhance efficiency and productivity of procedures and employees13. Develop effective and professional relationships with property owners/managers, housing providers, service providers, care providers, or any relevant providers/partners in the clients continued care.14. Develop effective, trusting relationships with clients with a focus on facilitating their independence and long-term housing stability.15. Facilitate linkage to community resources, mental health, substance abuse and medical services and provide transportation when needed.16. Communicate with mental health, substance abuse and medical providers to ensure continuity of care for the client/member.17. Connect members to other social services and support the member with other needs they may have, including transportation.18. Advocate on behalf of Members with health care professionals, including accompaniment to doctor visits.19. Use motivational interviewing, trauma- informed care, and harm-reduction approaches.20. Coordinate with hospital staff on discharge plan.21. Accompany member to office visits, as needed and according to Managed Care Plan (MCP) guidelines.22. Help clients maintain compliance with treatment plans given to them by medical professionals, this may include medication reminders, service linkages, ordering daily living essentials, and connecting client with DME providers.23. Monitors service delivery, adhering to the prescribed schedule of client contact.24. Conducts face to face visit with Members twice a month or as requested/needed.25. Maintains proper charting, progress notes and case records for each enrolled member in the company EMR system.26. Track interventions and outcomes.27. Handles complaints from clients, families or friends.28. A significant amount of driving is required.29. Reports all signs of abuse or neglect.30. Participates in Education, Training and Quality Improvement Activities.31. Assists the Agency in maintaining compliance with Federal, State, Local and HIPAA Regulations or Joint Commission Standards.32. Establishes and maintains good relationships with all Health Plans and other vendors.33. Performs other duties as assigned.## Qualifications**QUALIFICATIONS:**1. Minimum of two years’ experience working in a related field.2. Bachelor’s Degree in Health Care or related field preferred.3. Knowledge of community and housing resources and government benefits/welfare system.4. Knowledge of CalAIM program, including policies, processes, procedures and overall operation5. The individual in this position must have good verbal and written communication skills as well as the ability to make sound clinical judgments regarding client care.6. Must be a licensed driver with an automobile that is insured and is in good working order, in accordance with state and/or organizational requirements.7. Possesses current CPR certification.8. Current and satisfactory report on pre-employment physical examination including TB Screening Test or chest X-ray as required by Agency policies and procedures. Must be free from signs of infection and illness.**PHYSICAL REQUIREMENTS:*** Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 20% of the time.* Reach, stoop, kneel and bend up to 15% of the time* Moderate amount of walking up to 15% of the time.* Moderate amount of driving up to 50%of the time.* Close vision requirements due to computer work on a frequent basis* Light to moderate lifting may be required up to 25lbs on a frequent basis.* Pushing and pulling up to 25lbs.