ECF CHOICES Support Coordinator Manager (Chattanooga, Knoxville)

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc is seeking an ECF CHOICES Support Coordinator Manager to provide statewide operational leadership for ECF CHOICES programs. The role emphasizes regulatory compliance, performance management, and staff development to improve service delivery and outcomes.

Travel across Tennessee is required, with preference for Chattanooga or Knoxville areas. The position requires extensive leadership experience in home/community-based services and knowledge of ECF CHOICES

Qualifications

• RN with a preference for CDDS/CDDN for RNs or a bachelor’s degree in social work, nursing, education or related field
• Meet the federal requirements for a QDDP or QIDP
• 5 years supervisory experience; 3 years experience in support coordination for long-term care or home and community-based services
• Proven leadership, communication and organizational skills
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Responsibilities

• Evaluate and enhance efficiency, effectiveness, and quality of work flow; lead performance improvement efforts
• Manage supervisory staff and support coordination team; oversee hiring and training
• Interact with internal and external stakeholders; establish partnerships
• Develop and maintain reporting mechanisms for tracking initiatives and outcomes
• Analyze data and ensure compliance with federal, state, and agency policies and standards

Skills

Leadership

Regulatory compliance

Data analysis

Staff development

Microsoft Office

Communication

Education

RN with CDDS/CDDN certification

Bachelor’s degree in social work nursing education or related field

QDDP or QIDP eligibility

Tools

Microsoft Office

Job description

We are hiring a ECF CHOICES Support Coordinator Manager on our ECF CHOICES team at BCBST! In this role, you will provide statewide operational leadership and oversight for ECF CHOICES programs, ensuring high-quality service delivery, regulatory compliance, and consistent application of program policies and procedures. You will lead workforce development initiatives, support employee engagement and retention efforts, and provide performance management and staff development across the program. This position also plays a critical role in clinical oversight, operational excellence, and driving positive outcomes for ECF CHOICES members and the teams that support them. To be successful in this role, in addition to the core job requirements, you'll bring strong leadership skills, the ability to manage complex programs, and experience navigating healthcare regulations and community-based services. You will be a strong candidate for this role if you have experience working within ECF CHOICES, LTSS, TennCare or other home and community-based programs, along with a proven track record of leading teams, ensuring compliance, and driving operational performance. Note: Candidates located in the Chattanooga or Knoxville area are preferred; however, qualified candidates from other areas of Tennessee will be considered. Occasional travel throughout Tennessee is required. Experience with ECF CHOICES, LTSS TennCare, or community-based programs is strongly preferred.

Job Responsibilities:

Evaluate and enhance the efficiency, effectiveness, and quality of work flow, and lead performance improvement efforts to identify opportunities for improvement and to implement best practice solutions. Manage supervisory level personnel and support coordination staff, as well as hiring and ongoing training of the support coordination team. Interact, faciliteit, and establish partnerships and collaborations with internal and external stakeholder. Develop and maintain reporting mechanisms to allow for tracking, trending, and monitoring of initiatives and outcomes. Facilitate gathering, analyze, and present data to comply with reporting requirements. Ensure compliance with federal, state, and agency policies, procedures, and standards through documentation review, clinical outcomes analysis, and staff education.

Job Qualifications

Education RN with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs; or Have a bachelor’s degree in social work, nursing, education or other human service (e.g. psychology, sociology) or health care profession or other related field; Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP) Experience 5 years - Supervisory experience required 3 years - Experience providing support coordination to persons receiving long-term care and/or home and community based services required Skills/Certifications Proven analytical and problem solving skills, ability to perform non-routine analytical tasks, team development, and ability to navigate complex, multi-system challenges Proven leadership abilities that promote growth and development of employees Excellent oral and written communication skills Strong interpersonal and organizational skills Demonstrated leadership skills Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

Number of Openings Available 1

Worker Type: Employee

Company: VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShift of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.