EcarOne Service Coordinator

Sonic Automotive; Plano (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K with 4% Company Match

Paid Time Off

Job summary

A growing automotive brand located in Plano, TX is seeking an EcarOne Service Coordinator to provide essential administrative support within the Service Department. Candidates should have strong communication, problem-solving skills, and experience in large facilities. This role offers a competitive hourly wage between $18-20 based on skills and experience, along with benefits including health insurance and a 401K plan. Join our dynamic team dedicated to delivering excellent customer service in a fast-paced environment.

Qualifications

• One year of dealer-level or large facility experience preferred.
• Industry knowledge preferred.
• General knowledge of inventory control.

Responsibilities

• Open and close internal Repair Orders.
• Manage inbound phone inquiries and route calls.
• Provide administrative assistance as needed.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Microsoft Office proficiency

Organization skills

Multi-tasking

Education

High school diploma or GED

Post high school education or training

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

EcarOne Service Coordinator in Plano, TX at EchoPark Automotive

Job Type: Sales

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry.We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

The Recon Support Admin helps ensure the overall Repair Order process by providing administrative and clerical support for the Service Department. He or she helps optimize the quality, timeliness, and record keeping for the administrative duties associated with service employees and vehicles.

What You’ll Do:

• Open and Close internal ROs
• Add and finalize RO lines as needed
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Manages inbound phone inquiries and routes calls accordingly
• Coordinates questions and issues with the appropriate department personnel
• Provides administrative assistance as needed
• Performs other duties as assigned

What We’re Looking For:

• High school diploma or GED required; some post high school education or training preferred
• One year of dealer-level or large facility experience preferred
• Industry knowledge preferred
• General knowledge of inventory control
• Strong telephone, internet, and computer skills, including Microsoft Office (Word, Excel, Outlook) and the internet
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Helpful attitude and friendly demeanor
• Highly professional and dependable

What We Offer:

• $18-20/hour: Depending upon Skills and Experience
• Health, Dental, and Vision Insurance
• Voluntary Life, Short, & Long-Term Disability
• 401K with 4% Company Match
• Paid Time Off

All your information will be kept confidential according to EEO guidelines.