Early Morning Stock Associate

Ross Stores, Inc.; Caguas (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

Ross Stores is seeking an Area Supervisor in Caguas, Puerto Rico to oversee store operations and enhance customer experiences. The successful candidate will manage shifts, ensure a clean and organized environment, and lead the store team in delivering exceptional service. Responsibilities include opening and closing the store, executing company operational processes, and maintaining safety standards. Applicants should possess strong communication skills and be effective in basic math. Join Ross Stores to contribute to a vibrant retail environment.

Qualifications

• Effective communication with Customers, Associates, and Store Leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail.

Responsibilities

• Open and close the store and supervise Associates to maintain a customer‑friendly environment.
• Ensure proper merchandise presentation and a clean, organized work area at all times.
• Execute and monitor company operational processes as required.
• Provide exceptional customer service: greet Customers, assist them with merchandise, answer questions, and handle issues courteously.

Skills

Effective communication

Basic mathematical calculations

Job description

Job Summary

The Area Supervisor is a member of Store leadership responsible for the operations of a specific area of the store and for overall store management during manager shift coverage. Responsibilities include opening and closing the store, overseeing Associates, maintaining a safe and welcoming shopping environment, ensuring merchandise presentation, and executing company operational processes.

Key Responsibilities

• Open and close the store and supervise Associates to maintain a customer‑friendly environment.
• Ensure proper merchandise presentation and a clean, organized work area at all times.
• Execute and monitor company operational processes as required.
• Maintain safety and security: observe the sales floor, report unsafe conditions, supervise building security, and manage emergency procedures.
• Provide exceptional customer service: greet Customers, assist them with merchandise, answer questions politely, and handle issues courteously.
• Represent and support the company brand consistently.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters, replenishing restrooms, and disinfecting high‑touch areas.
• Execute daily assigned sizing, recovery, and merchandise receipt responsibilities to keep the store organized and ready for business.
• Follow loss‑prevention protocols, MOS policies, and cash handling procedures.
• Demonstrate integrity, professionalism, and a sense of urgency in all interactions.

Essential Functions (English)

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment, keeping egress clear and reporting unsafe conditions.
• Treats all Customers and Associates with respect, courtesy, and professionalism; recognises peers via company programs.
• Assists customers by being register‑trained, answering questions, and greeting them warmly.
• Responds promptly to customer service calls and handles issues courteously, escalating to leadership as needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, restock restrooms, disinfect high‑touch areas.
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily assigned sizing, recovery, and merchandise processing to maintain a well‑organized store.
• Expedites newly received merchandise to the sales floor, merchandising according to best practices and monthly presentation guidelines.
• Understands loss‑prevention and merchandising standards.
• Demonstrates integrity, safeguards confidential information, cash, and merchandise.
• Follows MOS, cash, and credit card transaction policies with accuracy.
• Demonstrates urgency by executing store best practices and minimizing steps in workflow.

Qualifications and Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail.

Physical Requirements / ADA

• Use of all store equipment, including PDTs, registers, and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use of janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.
• Other qualifications may be required for specific assignments.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.