E T Consultant (Device Experience and Insights Analyst)

World Bank Group; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

World Bank in Washington, DC seeks an E T Consultant to manage device provisioning for PC, mobile, and print devices, helping to maintain a secure, productive digital workplace. You will coordinate requests, support PC investments, and serve as a key contact for ITSDX service/product leads.

Ideal candidates bring a logistics/IT background, strong customer service skills, and experience with ServiceNow and Microsoft 365.

Qualifications

• Bachelor’s or Master’s degree plus 2 years of IT/logistics experience (or equivalent).
• Experience in logistics, request and incident management systems, inventory management, and vendor management.
• Good understanding of Windows and iOS devices and related IT accessories.
• Excellent written and verbal communication with a customer-service focus.
• Ability to diagnose and resolve complex problems independently and in teams.
• Proficiency with IT service management platforms such as ServiceNow and Microsoft 365.

Responsibilities

• Provision devices (PC, Mobile, Print) including procurement and inventory management.
• Coordinate device requests within the internal team with focus on timely fulfillment.
• Support annual investment plans for PCs and related assets.
• Serve as the device provisioning point of contact for ITSDX service/product leads.
• Configure vendor systems for automated transactions and data feeds into WBG systems.
• Create and manage a modern inventory management tool for PCs, mobiles and prints.
• Escalate blockers promptly to ensure high productivity and XLAs are met.
• Write and update standard operating procedures for relevant products and services.
• Identify blockers and drive automation and efficiency improvements.

Skills

Logistics management

Vendor management

Customer service

Problem solving

Communication

Windows/iOS support

Education

Bachelor's or Master's degree

Tools

ServiceNow

Microsoft 365

Inventory management software

Job description

E T Consultant (Device Experience and Insights Analyst)

Job #: req38588

Organization: World Bank

Sector: Information Technology

Grade: EC1

Term Duration: 1 year 0 months

Recruitment Type: Local Recruitment

Location: Washington, DC,United States

Required Language(s): English

Closing Date: 10/21/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

Unit Context

The Digital Workplace team enables staff across the institution to work productively, securely, and seamlessly by delivering integrated digital workplace products and services. The team partners closely with platform owners, engineering, IT Operations, and business stakeholders to support mobility, hybrid work, and user-centered technology experiences. The ITSDX unit operates within the Digital Workplace and is accountable for delivering secure, reliable, and high-quality end-user technology experiences that enable modern ways of working at scale. Within ITSDX, the Device Lifecycle and Experience team owns the end-to-end user device journey for approximately 30,000 end users, applying an experience-driven, product-led approach to ensure PC, Mobile and Print products and services are consistent, scalable, cost-effective, and responsive to evolving work patterns and technology standards.

Duties and accountabilities

• Performs device provisioning activities for PC, Mobile and Print including procurement, product receipt, inventory management, user request processing, logistics and user communication
• Coordinates device request distribution within the internal team with critical focus on XLA
• Supports implementation of annual investment plans for PCs
• Serves as the device provisioning point of contact for ITSDX service and product leads, HQ and CO TS Staff.
• Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation and relevant data feed from vendor systems into WBG systems
• Create and manage modern inventory management tool for PC, Mobile and Print
• Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with pre-defined XLAs
• Writes and updates standard operation procedures for relevant products and services
• Ability to identify and resolve complex productivity blockers, fast track and streamline operations with a special focus on automation and efficiency gains
• Out of the box thinking for product and process enhancement, together with usable test scenarios and measurable outcomes
• Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues

Selection Criteria

• Bachelor’s or Master's degree plus 2 years of experience or equivalent combination of education and experience (for example, in the IT field: professional education/certification with a minimum of 1 year of related work experience).
• Experience in logistics, request and incident management systems, inventory management, vendor relationship management
• Good understanding of winOS, iOS and related IT accessories
• Proficiency in written and verbal communication, focused on customer service and conflict resolution
• Ability to diagnose and resolve complex problems independently, as well as in collaboration within a team
• Proficiency with IT service management platforms such as ServiceNow
• Proficiency with Microsoft 365 applications
• Excellent customer service, technical, and analytical skills
• Sharp focus on details with emphasis on ~100% accuracy in operational procedures
• Flexible availability, including weekends and public holidays to meet operational demands

WBG Culture Attributes

• 1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.