E-Commerce Supervisor (In-Store Shopper) - Full Time

Whole Foods Market IP. L.P.; Ann Arbor (MI); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Paid time off

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market is seeking a Supervisor for the WFMOA: E-Commerce program in the United States. This role focuses on safety, quality, customer service, productivity, and team fun, with daily duties around forecasting, labor balance, and process improvements.

You will lead Team Members, coordinate workflows, and partner with other departments to ensure timely on-line order delivery. The position requires 6+ months of retail experience and flexibility for weekends and overtime.

Qualifications

• Must have a High School diploma or equivalent.
• 6+ months retail experience in retail, distribution, or logistics.
• Flexibility to work weekends and/or evenings.
• Overtime availability during peak seasons and year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related apps.

Responsibilities

• Support WFMOA E-Commerce daily operations and team supervision.
• Maintain safety, productivity, and customer service standards.
• Coordinate flow to meet online delivery promises and timelines.
• Train, audit, and support Team Members on SOPs and tools.
• Identify process improvements and address safety issues promptly.

Skills

Retail experience

Flexibility

Communication skills

Team leadership

US work authorization

Overtime readiness

Tools

Microsoft Office

Email

Scheduling software

Ordering software

Job description

At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who

are passionate about our quality products and great customer service. We think you’ll

agree that it’s a great time to join #TeamWFM.

The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

On a daily basis, you can expect to support the WFMOA E-Commerce team by:

• Ensuring a safe work environment for all Team Members.
• Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
• Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
• Proactively identifying and leading process improvement initiatives.
• Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
• Embracing a start-up mentality and emphasize “have fun.”

Responsibilities

Supervisors are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist Team Leadership in implementing and administering processes and daily work flow. This includes reporting and task delegation in areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly.

Additional responsibilities include:

• Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
• Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
• Direct and assign job duties for Team Members
• Partner with leadership in all areas to ensure successful and continuous operations
• Train, audit, and support Team Members to perform WFMOA standard operating procedures
• Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership
• Report and elevate systemic issues as necessary and in a timely manner
• Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs
• Review and honor Standard Operating Procedures according to WFMOA practices
• Identify, address and resolve safety issues

Basic Qualifications

• Must have a High School diploma or equivalent
• 6+ months retail experience for employees in a retail, distribution, or logistics environment
• Flexibility to work weekends and or evenings
• Availability to work overtime during peak seasons and as needed year-round

• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Preferred Qualifications

• Prior experience leading others
• Ownership in your work and team

• Ability to learn quickly and work under pressure in a fast-paced environment.

• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
• High energy, enthusiastic, and displays an affinity for our products, core values, and company
• Demonstrates exceptional level of knowledge surrounding (new) products, item location,

pricing and awareness of relevant competitors and industry trends.

• Demonstrated communication skills (written and verbal)

The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience.

• Whole Foods Market offers "Whole Benefits".
• Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks.
• Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.