E-Commerce Supervisor: Fast-Paced Delivery Ops

Whole Foods Market IP. L.P.; Lynnfield (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market on Amazon (WFMOA) seeks a Supervisor, WFMOA: E-Commerce to lead safety, quality, customer service, productivity, and fun within our on-line grocery delivery program in Lynnfield, MA.

You will oversee daily workflows, train Team Members, balance labor, and partner with store leadership to meet on-line delivery promises while supporting a start-up mindset and a commitment to exceptional service.

Qualifications

• High School diploma or equivalent.
• 6+ months retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Responsibilities

• Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
• Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
• Direct and assign job duties for Team Members
• Partner with leadership in all areas to ensure successful and continuous operations
• Train, audit, and support Team Members to perform WFMOA standard operating procedures
• Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership

Skills

Availability to work overtime

Weekend/evening flexibility

Proficiency with email & MS Office

Education

High School diploma or equivalent

Job description

Whole Foods Market on Amazon (WFMOA) seeks a Supervisor, WFMOA: E-Commerce to lead safety, quality, customer service, productivity, and fun within our on-line grocery delivery program in Lynnfield, MA.

You will oversee daily workflows, train Team Members, balance labor, and partner with store leadership to meet on-line delivery promises while supporting a start-up mindset and a commitment to exceptional service.