E-Commerce Order Resolution Coordinator

BJ's Wholesale Club, Inc.; Uxbridge (MA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid Time Off

Health benefits options

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking an E‑Commerce Member Care associate to resolve issues on member and B2B orders, including researching undelivered orders, damaged deliveries, and incorrect items shipped. You will communicate with Home Office, vendors, and carriers while maintaining professional interactions. Weekend/overtime availability is required.

The role emphasizes accurate data entry, English proficiency, and the ability to work with various departments in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong computer and data entry skills.
• Ability to read and write English.
• Bilingual preferred, English fluency required.

Responsibilities

• Monitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders.
• Research, troubleshoot, and resolve order issues.
• Communicate with Home Office, vendors, carriers, and drivers.
• Respond to phone calls, emails, and fax transmissions.
• Assist in training all new team members in accordance with policies and procedures.
• Maintain DC policies and procedures.

Skills

Data entry

English proficiency

Bilingual

Education

High school diploma or equivalent

Tools

General computer skills

Job description

A World-Class TeamBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.We’re a team built on purpose and opportunity. Join us and be part of something meaningful.Why You’ll Love Working at BJ’sAt BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.Here’s just some of what you can look forward to:Weekly Pay: Get paid every week so that you can manage your money on your terms.Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.**Eligibility requirements vary by position.ShiftTuesday-Friday, 5:00am-3:30pmRate of Pay$23.50 - $28.20Job DescriptionPerforming E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers; and working with merchants for inventory updates and merchandise related issues.Major Tasks, Responsibilities, and Key AccountabilitiesMonitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders.Research, troubleshoot, and resolve order issues.Ability to communicate with all areas of the company including Home Office, vendors, carriers, and drivers. Consistent support responding to phone calls, emails, and fax transmissions.Recognizing order issues and/or conflicts within the WMOS system.Provide prompt and professional feedback to Member Care, Home Office, and vendors.Remain professional in all internal and external communicationAssist in training all new team members in accordance with policies and procedures.Displays good communication skills and displays the ability to work well with others.Must be able to work independently and with minimal supervision.Maintains all DC policies and proceduresMaintains a safe and professional work environmentPerforms other duties as assigned, working in other departments as neededAvailable to work weekends, holidays and overtime as needed.QualificationsAt least 18 years of age.High school diploma or equivalentStrong computer and data entry skills requiredAbility to read and write English, follow and provide verbal instruction in EnglishBilingual preferred, English fluency required.Environmental Job ConditionsOccasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.Located in an indoor environment with exposure to changing temperatures, including heat and cold, noise and dust.Perform repetitive, dexterous movements related to computer use and data entryAbility to stand, sit, bend, twist, lift for up to 8 hours a day.In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $23.50 - $28.20We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.