E-Commerce Director

Beyond Meat; United States; On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Beyond Meat is seeking an E-Commerce Director to lead our direct-to-consumer business operations, focusing on demand planning, fulfillment, customer experience, and reporting. You will be responsible for managing relationships with third-party logistics providers and optimizing operational processes.

The ideal candidate has over 7 years of experience in e-commerce and strong analytical skills, coupled with a Bachelor's degree in a related field. This in-office role is located in El Segundo, CA.

Qualifications

• 7+ years of experience in e-commerce operations or business operations.
• Experience managing 3PLs and end-to-end fulfillment.
• Proficiency in spreadsheets and operational metrics.

Responsibilities

• Own DTC demand planning and inventory allocation.
• Manage day-to-day relationship with 3PL and operational partners.
• Track customer feedback and enhance customer experience.

Skills

E-commerce operations

Analytical skills

Project management

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in a related field

Tools

Shopify

Excel

Job description

Job Description

We are seeking an E-Commerce Director to build and lead the operating backbone of our direct-to-consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross‑functional coordination.

Responsibilities

1. Forecasting, Inventory & Supply Coordination

   Own DTC demand planning in partnership with finance, supply chain, and product teams. Align inventory allocation across launches, ongoing sales, and broader business constraints. Monitor in‑stock risk, replenishment timelines, and 3PL inventory positioning. Build tools and processes to improve forecast accuracy and reduce stockouts and excess.

2. Fulfillment & 3PL Management

   Own day‑to‑day relationship with 3PL and key operational partners. Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns. Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution. Monitor and optimize shipping and fulfillment costs. Ensure operational readiness for product launches, promotions, and demand spikes.

3. Customer Experience Operations

   Partner with customer service teams to identify and resolve recurring issues. Track support ticket trends, refund/replacement drivers, and customer feedback signals. Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications. Ensure the end‑to‑end customer experience aligns with the brand promise.

4. Analytics & Reporting

   Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers. Build dashboards and scorecards for leadership visibility and decision‑making. Analyze order‑level economics including shipping, packaging, discounts, fees, and refunds. Lead root‑cause analysis and corrective action planning when performance falls short.

5. Process & Program Management

   Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners. Lead weekly operating meetings, launch readiness reviews, and action tracking. Improve workflows, decision‑making frameworks, and accountability across teams. Support implementation and optimization of key tools (Shopify, Klaviyo, CX platforms, subscriptions, analytics stack).

Qualifications

• Bachelor’s degree in a related field required.
• 7+ years of experience in e‑commerce operations, DTC operations, supply chain, or business operations.
• Experience managing 3PLs and end‑to‑end fulfillment operations.
• Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics.
• Experience in Shopify or similar DTC platforms preferred.
• Background in food, beverage, CPG, or temperature‑sensitive fulfillment strongly preferred.
• Demonstrated ability to build structure and drive execution in fast‑paced, ambiguous environments.
• Demonstrated ability to influence through storytelling, communications, and stakeholder engagement.
• Strong project management and cross‑functional collaboration skills in a fast‑paced environment.
• High emotional intelligence, sound judgment, and a deep commitment to purpose‑driven work.
• Strong strategic thinking skillset.
• Experience in relationship building & stakeholder influence.
• Strong verbal and written communications.
• Data‑driven decision making.
• Applicants must be authorized to work for a U.S. employer. The role is not eligible for visa sponsorship.

Work Environment

In office, five days a week, at headquarters in El Segundo, CA.

Key Outcomes (First 6‑12 Months)

• Establish a consistent weekly operating cadence across inventory, fulfillment, customer experience, and reporting.
• Improve forecast accuracy and alignment across launches, promotions, and supply constraints.
• Strengthen 3PL management, SOPs, and cost control.
• Reduce order defects, shipment issues, refunds, and customer complaints.
• Build clear, actionable reporting on business performance and operational drivers.
• Improve contribution margin through operational discipline and optimization.
• Develop scalable processes for launches, bundles, and new product categories.

Compensation

Annual salary commensurate with experience. The starting annual base pay for this role is between USD $170,000 and $190,000. The role may also be eligible for bonus and benefits.

Equal Employment Opportunity Statement

Beyond The Plant Protein Company is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law.