e-COMMERCE/DEPT LEADER

Kroger; Shelby Township (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Paid time off

Employee discounts

Job summary

Kroger in Shelby Township, MI is seeking a store e-Commerce Operations Manager to oversee day-to-day activities, staff the department, and develop associates to achieve sales goals. You will ensure customer satisfaction, manage product flow and scheduling, and lead continuous improvement of e-Commerce initiatives in a large retail setting. This role emphasizes safe, ethical operations aligned with Kroger’s values.

Qualifications

• Strong organizational and leadership abilities.
• Knowledge of POS systems and retail technology.
• Retail experience in a fast-paced environment.
• High school diploma or equivalent required.

Responsibilities

• Ensure e-Commerce department meets customer expectations for shopping ease, selection, and cleanliness.
• Develop associates and certify them as they meet goals.
• Lead planning and execution of e-Commerce initiatives and respond to competitive dynamics.
• Meet sales, wage, and budget targets and drive customer satisfaction to promote repeat business.

Skills

Strong organizational skills

Strong leadership skills

Basic knowledge of computers

High school diploma or equivalent

Experience with and knowledge of POS

Retail Experience

Education

High school diploma or equivalent

Tools

POS systems

Job description

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers
• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience

Job Info

• Job Identification 233996
• Job Category Store Operations
• Posting Date 09/29/2026, 04:00 AM
• Locations 7644 26 Mile Rd, Shelby Township, MI, 48316, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through your industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.