e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Eagle River (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger Family of Companies in Eagle River, WI is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in managing day-to-day operations of the department.

You will lead and train team members, ensure compliance, and uphold company values, while maintaining order and accuracy in order fulfillment and customer service.

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags.
• Basic computer skills and comfortable with common software.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed and able to execute projects with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operations of the store's e-Commerce department.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Train all functions and duties of selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Troubleshoot e-Commerce equipment and devices.
• Ensure compliance with applicable laws and company guidelines.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Oral/written communication

Basic math skills

Self-directed work

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates' needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience