e-COMMERCE/DEPARTMENT LEAD

Smith's Food & Drug Centers; Clearfield (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Smith's Food & Drug Centers is seeking an assistant to support the Store e-Commerce manager in overseeing daily operations of the e-Commerce department in Clearfield, UT. The role emphasizes safety, respect, integrity, and reliable service to customers ordering online for pickup or delivery.

Responsibilities include coordinating orders, ensuring timely fulfillment, troubleshooting devices, and maintaining tidy staging areas.

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags.
• Basic computer knowledge.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels for perishable and other departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the store e-Commerce manager.
• Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
• Provide feedback on daily performance and annual reviews.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation