e-COMMERCE/DEPARTMENT LEAD

Fred Meyer; Boise (ID); On-site; USD 35,000 - 48,000; Full time

Job summary

Fred Meyer is seeking a detail-oriented Store e-Commerce support with a focus on day-to-day operations within the store's e-Commerce department. The role emphasizes upholding our values of respect, honesty, integrity, diversity, inclusion and safety while coordinating order flow and staff assignments.

The ideal candidate will have supervisory experience, strong communication, basic computer and math skills, and the ability to work in a fast-paced environment.

Qualifications

• Must have proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.
• Experience in production/warehouse environments preferred.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure adherence to laws and food safety procedures.
• Train selectors and customer attendants as needed.
• Assist with scheduling to meet operational needs.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operation.
• Maintain intake of customer orders and distribute work to selectors and customer attendants.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Perform opening and closing procedures as required.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Excellent communication

Basic math skills

Self-directed

Production/warehouse experience

Customer service orientation

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation