e-COMMERCE/CLERK

Kroger Family of Companies; Oxford (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking a detail-oriented team member to pick and assemble online orders in a store setting. You will ensure freshness, process payments, and load orders into customers' cars at pickup, while delivering a positive customer experience.

Responsibilities include meeting customer expectations, following safety procedures, communicating substitutions, and maintaining organized staging areas. Prior experience in a fast-paced e-Commerce or warehouse environment is a plus.

Qualifications

• Excellent oral/written communication skills.
• Ability to work without supervision.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to read shelf tags and follow instructions.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Process orders through the POS system accurately and efficiently.
• Follow substitution policies when items are out of stock.
• Scan and bag orders, and communicate substitutions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report any pricing, scanning, or item location discrepancies to supervision.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards in a high-paced environment.

Skills

Communication skills

Independent worker

Basic math

Reading shelf tags

Job description

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Ability to work without supervision

• Ability to read shelf tags

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier