e-COMMERCE/CLERK

Fred Meyer; Coeur d'Alene (ID); On-site; USD 21,000 - 26,000; Full time

Job summary

Fred Meyer in Idaho is hiring an e-Commerce Order Selector to assemble online orders, process payments, and load orders into customers' cars for pickup.

You will ensure freshness, accuracy, and a positive customer experience while following safety guidelines and store procedures. The role requires basic math, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow directions given in notes.
• Ensure quality and freshness of all items.
• Communicate substitutions or exceptions to customers at pickup.
• Scan and bag orders; follow bagging standards.
• Load orders into customers' cars at pickup.
• Follow POS processes for order payment.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies/temperature issues to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced environment.
• Handle conflicts calmly and honestly with customers and business information.
• Follow directions and seek help when needed to resolve issues.
• Provide support to minors, customers with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Work independently

Read shelf tags

Oral/written communication

Basic math

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing proceduresLearn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation