e-COMMERCE/CLERK

Kroger Family of Companies; Ann Arbor (MI); On-site; USD 20,664 - 27,552; Full time

Job summary

Kroger Family of Companies is seeking a dependable e-Commerce Order Selector in Michigan. You will assemble online orders, process payments, and load orders into customers' cars, while delivering a positive shopping experience.

Responsibilities include maintaining freshness, adhering to safety standards, and communicating substitutions or exceptions at pickup. The role emphasizes teamwork, accuracy, and productivity in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsibilities

• Meet and exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Receive online orders from Order Selector and store items in optimal temperature zones.
• Select items, check order accuracy, and load orders into customers' cars.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Maintain orderly staging areas and equipment.
• Communicate substitutions or exceptions to customers at pickup.
• Assist in training new e-Commerce team members.
• Meet productivity standards and adapt to new processes.

Skills

Work Independently

Read Shelf Tags

Communication Skills

Basic Math

Job description

Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers\' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

Desirable

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier