E-Commerce Account Associate

Woodbridge Furniture Company; Thomasville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Woodbridge Furniture Company in Thomasville, NC is seeking an Account Associate to own day-to-day operations for e-commerce partnerships. You will manage product data, onboarding, order fulfillment, and issue resolution, serving as the operational backbone for growth.

Responsibilities include data management, quality audits, order entry, vendor communication, platform updates, and cross-functional collaboration with Product Development, Supply Chain, Marketing, and Finance.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple platforms simultaneously.
• Excellent written and verbal communication.

Responsibilities

• Manage product data across platforms, onboarding, and validation to meet requirements.
• Perform data audits, identify discrepancies, and coordinate corrections.
• Process orders and coordinate with logistics to ensure timely fulfillment.

Skills

Data entry

Excel

Organizational skills

Communication

Tools

Excel

ERP systems

Data tools

Job description

We are seeking a detail-oriented and collaborative Account Associate to manage our partnerships with multiple furniture e-commerce platforms. In this role, you will own the day-to-day operational execution for select e-commerce accounts -from product data accuracy and new item onboarding to order fulfillment and customer issue resolution. You'll be the operational backbone that keeps our e-commerce presence running smoothly while supporting our strategic growth initiatives.

Primary Responsibilities

• Product Data Management & Ingestion: Manage new product uploads, content accuracy, and data validation across multiple platforms. Ensure product descriptions, pricing, specifications, and imagery meet platform requirements and brand standards.
• Data Integrity & Quality Control: Perform regular audits on product listings, order data, and inventory feeds. Identify and resolve discrepancies, coordinate corrections, and maintain high accuracy standards across all accounts.
• Order Entry & Fulfillment Support: Process orders, coordinate with internal operations on shipment timelines, and track fulfillment status. Serve as liaison between e-commerce accounts and logistics/operations teams.
• Claims & Issue Management: Handle vendor scorecards, address platform-specific performance issues, customer complaints, and claims. Document and elevate issues appropriately; track resolutions.
• Account Coordination: Maintain regular communication with account contacts. Respond to platform updates, promotional requests, and operational questions. Keep manager informed on account health and emerging issues.
• Cross-Functional Collaboration: Work with Product Development, Supply Chain, Marketing, and Finance teams to support account needs - whether that's product assortment decisions, inventory coordination, or promotional planning.
• Reporting & Documentation: Create account performance summaries, track key metrics (new product velocity, data accuracy rates, order volume), and maintain organized documentation of account communications and processes.
• Incoming calls: Answer and route incoming phone calls, providing courteous, accurate assistance and directing inquiries to the appropriate staff or department.

Requirements

• Essential: Strong organizational skills, attention to detail, and ability to manage multiple platforms simultaneously
• Essential: Comfort with data entry and validation; Excel or similar data tools
• Essential: Excellent written and verbal communication; collaborative working style
• Nice to Have: Prior e-commerce, account management, or furniture industry experience
• Nice to Have: Familiarity with e-commerce platforms or ERP systems

Growth Opportunities

As you build expertise, there's opportunity to own strategic projects including product assortment optimization across platforms, inventory system integration, vendor benchmarking, and supplier partnership development.

What We're Looking For

Someone who takes pride in data accuracy, communicates proactively when issues arise, and wants to grow into account management. Experience level is flexible-we're open to training the right person.