Dynamics 365 Developer

Gridiron IT; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA & FSA programs

401(k) plan with company match

Job summary

Gridiron IT seeks a talented Microsoft Dynamics Developer to design, develop, customize and support Dynamics 365 (Customer Service) solutions. You will work with stakeholders to deliver scalable CRM projects and integrations, aligning with best practices and security standards.

The role involves implementing customizations, configuring modules, and ensuring smooth deployments across environments, while maintaining technical documentation and compliant processes.

Qualifications

• 5+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
• Experience with Dynamics 365 APIs, web services, and integration tools.
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
• Strong problem-solving, analytical, and communication skills.

Responsibilities

• Design, develop, and implement customizations, plugins, workflows, and integrations within Dynamics 365 (Customer Service).
• Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
• Integrate Dynamics 365 with enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct unit testing, support UAT, and manage deployment of customizations and updates.
• Provide ongoing support, maintenance, and troubleshooting for Dynamics 365 solutions, including performance tuning and issue resolution.
• Create and maintain technical documentation for customizations, integrations, and processes.
• Ensure solutions align with Microsoft best practices, security standards, and compliance requirements.

Skills

Dynamics 365 (Customer Service)

Dynamics 365 APIs

Microsoft Dataverse

Power Platform

Problem solving & communication

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Azure Logic Apps

Azure Functions

DevOps tools for Dynamics 365

Job description

We are seeking a talented Microsoft Dynamics Developer to join our team. In this role, you will design, develop, customize, and support solutions built on Microsoft Dynamics 365 (Customer Service). You will work closely with business stakeholders and IT teams to deliver scalable, high-quality solutions that drive business transformation and efficiency.

Key Responsibilities

• Solution Development: Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
• Customization & Configuration: Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
• Integration: Integrate Dynamics 365 with enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
• Requirements Analysis: Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Testing & Deployment: Conduct unit testing, support UAT, and manage deployment of customizations and updates.
• Support & Troubleshooting: Provide ongoing support, maintenance, and troubleshooting for Dynamics 365 solutions, including performance tuning and issue resolution.
• Documentation: Create and maintain technical documentation for customizations, integrations, and processes.
• Best Practices & Compliance: Ensure solutions align with Microsoft best practices, security standards, and compliance requirements.

Required Qualifications

• 5+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service)
• Experience with Dynamics 365 APIs, web services, and integration tools
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate)
• Strong problem-solving, analytical, and communication skills

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Experience with MS Dynamics products at the Department of Veterans Affairs
• Experience with Azure services (Logic Apps, Azure Functions)
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with data migration and ETL processes
• Knowledge of DevOps practices and tools for Dynamics 365
• Experience working in Agile/Scrum environments
• Prior experience collaborating with Veterans Affairs stakeholders to optimize CRM workflows and enhance service delivery
• Experience implementing or supporting CRM systems (e.g., Microsoft Dynamics) in a federal agency environment
• Knowledge of Department of Veterans Affairs operations, policies, and programs, with emphasis on client-facing technology solutions

Clearance

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation and Benefits

• (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
• Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
• Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
• Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.