Dynamics 365 Customer Engineer 6586279

Accenture PLC; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Accenture is seeking a Dynamics 365 Customer Engineer to play a key role as a trusted advisor to enterprise customers, designing, deploying and modernizing Dynamics 365 solutions on Power Platform. You will help educate customers, troubleshoot complex issues, and contribute to ongoing training materials.

The role requires deep technical skills in Dynamics 365 CE, Dataverse, and Power Platform, with experience in AI-assisted development and modern engineering practices.

Qualifications

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Experience with Dynamics 365 Field Service, Customer Insights Journeys, and data integration.
• Fluency in English and strong consulting/customer-facing skills.

Responsibilities

• Establish yourself as a trusted advisor to enterprise customers and partners.
• Develop and execute a service delivery plan to educate and ensure best-practice execution.
• Deliver technical training and improve training content.
• Hands-on development and data integration across Dynamics 365 CE.

Skills

Dynamics 365 expert

Power Platform

AI Copilot/Agentic

Solution architecture

Troubleshooting

Tools

Dataverse

TypeScript/JavaScript

C#/.NET

SQL

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises.

The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design develop deploy optimize and modernize business applications integrations automation and AI power solutions.

The role requires a strong focus on solution architecture performance tuning customization troubleshooting code review governance and application

Establish yourself as a trusted advisor with key stakeholders at assigned customers.

Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.

Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.

Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.

Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.

General Fluency in English Effective communication skills to identify engage and interact with key stakeholders Proficiency in delivering technical training Consulting and customer facing role experience Excellent problem solving and troubleshooting skills Ability to work collaboratively in a team environment Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI Copilot agentic and cloud application technologies Experience with modern engineering and AI assisted development practices

Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 Sales Dynamics 365 Customer Service and familiarity with the other modules Dynamics 365 Field Service Dynamics 365 Customer Insights Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center Comfortable managing Dynamics 365 CE and Power Platform environments including configuration security and overall system upkeep Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability Skilled at environment health assessments and making recommendations to improve stability Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C sharp and data integration tools

Copilot and Agentic AI Working knowledge of Microsoft Copilot Studio and experience designing configuring extending troubleshooting and deploying enterprise agents integrated with Dynamics 365 Dataverse Power Platform and Microsoft 365 Understanding of agent architecture and extensibility including instructions knowledge and grounding tools actions connectors APIs authentication orchestration and emerging integration patterns such as MCP

Dynamics CRM Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration Data model forms views JavaScript C sharp NET plugins workflows CRM integration CRM performance and tuning optimization

Dynamics 365 Customer Engagement Online and Power Platform Power Platform governance and center of excellence experience Advanced Microsoft certifications Experience with Dynamics 365 Customer Insights Data

Basic Qualifications:

Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform

Customer Service, and familiarity with the other modules

Dynamics 365 Field Service

Dynamics 365 Customer Insights - Journeys

Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform

Power Apps

Power Platform admin center

Comfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep

Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability

Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability

Hands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools

Comfortable managing solution lifecycle across environments, including solution packaging, pipeline-based deployments, version control, and safe promotion from development to production

Copilot and Agentic AI

Working knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.

Familiarity with Microsoft first-party Copilot and agent capabilities across Dynamics 365 and Power Platform, with the ability to advise customers on when to use built-in capabilities, custom agents, traditional automation, or custom development.

Ability to review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness, including troubleshooting agent behavior and integrations.

Experience applying ALM and modern AI-assisted engineering practices to Power Platform and agent solutions, including solutions, source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.

Dynamics CRM

CRM infrastructure installation and configuration

CRM deployment configuration

CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)

CRM integration

CRM performance and tuning optimization

Dynamics CRM Cloud Migration

Knowledge in CRM 2015+ build versions and upgrade experience

Architectural experience for Dynamics CRM on-premises

Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

Data recovery planning

Dynamics 365 Customer Engagement Online and Power Platform

Power Platform governance and center of excellence experience

Advanced Microsoft certifications

Experience with Dynamics 365 Customer Insights – Data

Experience with Dynamics 365 Project Operations

Hands-on experience building and deploying production solutions with Microsoft Copilot Studio.

Experience extending Dynamics 365, Dataverse, and Microsoft 365 through agents, tools/actions, connectors, APIs, and MCP.

Experience implementing AI governance, agent lifecycle management, testing, and evaluation.

Familiarity with GitHub Copilot, Microsoft Azure AI services, and other AI-assisted engineering capabilities applicable to Dynamics 365 and Power Platform.

Fluency in English

Proficiency in delivering technical training

Consulting and customer facing role experience

Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI, Copilot, agentic, and cloud application technologies.

Experience with modern engineering and AI-assisted development practices.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Accenture Flex Jobs

Role Location Hourly Salary Range

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when