Dynamics 365 CE/CRM Consultant

EvoPoint Solutions; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

EvoPoint Solutions is seeking a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives. You will design CRM solutions, define technical patterns, and ensure scalable, secure, and well-integrated deployments that improve sales, service, and the overall customer experience.

In this role you will guide architecture, oversee data modeling, security, and integrations, lead technical reviews, mentor junior consultants, and communicate progress, risks, and

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 5+ years of consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM.
• Hands-on experience with Dynamics 365 Sales, Customer Service, Power Platform, Dataverse and CRM configuration.
• Experience in complex production environments and across data security, integrations, and automation.
• Proficient English communication in a professional setting.

Responsibilities

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience and business processes.
• Define technical patterns, controls, and standards for configuration and Power Platform.
• Establish data, security, integrations, and production environment strategies.
• Lead root cause analysis, reviews, and operational readiness activities.
• Mentor less experienced consultants and provide knowledge transfer.
• Support technical decision-making with architecture, security, and operations teams.
• Identify reusable assets and improve technical standards and delivery practices.
• Maintain documentation and communicate progress, risks, and blockers.

Skills

Dynamics 365 CE/CRM

Power Platform

Dataverse

Data modeling

Security & access

Integrations

Automation & rules

CRM configuration

Architectural guidance

English communication

Education

Bachelor's degree

Tools

Power Apps

Power Automate

Dataverse

Job description

Headquarters: Argentina URL: http://evopoint.io

About the Role

We are looking for a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives involving Microsoft Dynamics 365 Customer Engagement and CRM. In this role, you will design and guide CRM solutions, define technical patterns and key implementation decisions, and help ensure scalable, secure, reliable, and well-integrated solutions that improve sales, customer service, and the overall customer experience.

Key Responsibilities

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish strategies for data, security, integrations, and critical production environments.
• Troubleshoot complex technical issues and lead root cause analysis.
• Optimize solutions for reliability, security, performance, automation, and cost efficiency.
• Evaluate technical alternatives and communicate risks, dependencies, and trade-offs.
• Lead technical reviews, solution validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to less experienced consultants.
• Support technical decision-making with clients, architecture, security, and operations teams.
• Identify reusable assets and propose improvements to technical standards, processes, and delivery practices.
• Maintain clear documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle.

Required Qualifications

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field.
• Equivalent demonstrated professional experience may also be considered.
• 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.
• Strong experience working with complex production environments.
• Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.
• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.
• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.

What We’re Looking For

• Strong communication skills and customer/service orientation.
• Analytical thinking, structured problem solving, results orientation, and accountability.
• Continuous learning and the ability to apply new knowledge.
• Ability to guide others technically while collaborating effectively across multidisciplinary teams.

Nice to Have

• Experience working across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable for this role.