Dynamic Tier 1 Service Desk Technician

Martin Marietta Materials; Raleigh (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

Martin Marietta is seeking an Associate Technician, Service Desk to provide tier 1 hardware and application support for internal and external customers. You will join a team that acts as the face of Information Services and participate in an on-call rotation.

Responsibilities include handling calls and tickets, documenting changes, troubleshooting from start to finish, gathering context, and collaborating with colleagues to resolve issues and support projects as needed.

Qualifications

• Minimum helpdesk experience preferred.
• Strong written and verbal communication.
• Fundamental Windows, hardware and network troubleshooting.
• Familiar with ITSM tools (ServiceNow) and AD.

Responsibilities

• Maintain proper change management and HRIS configurations and procedures documentation.
• Respond promptly to incoming calls and self-service tickets
• Work break and fix tickets while helping with project work as needed
• Help troubleshoot customer inquiries from start to finish
• Gather information including who is affected, what the deviation is, when it last worked correctly, and how to reach the appropriate people

Skills

Helpdesk experience

Interpersonal skills

Windows troubleshooting

Hardware troubleshooting

Network troubleshooting

Process guidance

Search skills

Citrix familiarity

Active Directory familiarity

ITSM familiarity

Tools

Citrix

Active Directory

ServiceNow

ITSM

Job description

Martin Marietta is seeking an Associate Technician, Service Desk to provide tier 1 hardware and application support for internal and external customers. You will join a team that acts as the face of Information Services and participate in an on-call rotation.

Responsibilities include handling calls and tickets, documenting changes, troubleshooting from start to finish, gathering context, and collaborating with colleagues to resolve issues and support projects as needed.