Dynamic Residential Sales Coordinator

Gsmsince1927; Gastonia (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional/​

Tuition Reimbursement

Apprenticeship Opportunities

Recruitment Incentive Bonus Program

Health & Wellness Program

A Supportive, People-First Workplace

Job summary

GSM Services is seeking a Residential Sales Coordinator to support our sales team and keep operations organized. You will coordinate calls and appointments, track leads in ServiceTitan and Bid Logs, and help generate monthly and yearly sales reports.

The role emphasizes exceptional customer service, teamwork, and attention to detail in a fast-paced environment within a 50-mile radius of Charlotte, NC.

Qualifications

• 1+ year of customer service and/or office administration experience.
• Excellent verbal and interpersonal communication skills.
• Strong computer skills, including knowledge of Microsoft Word and Excel.
• Experience working with dispatch or scheduling systems is preferred.
• Ability to effectively multitask and prioritize in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Positive attitude with a team-first mindset.

Responsibilities

• Support the Residential Sales Team and leadership in achieving department goals while representing the mission, vision, and beliefs of GSM Services.
• Coordinate sales schedules by scheduling sales calls and helping ensure our Comfort Advisors are positioned for success.
• Follow up on unscheduled and cancelled appointments to help maximize sales opportunities and provide excellent customer service.
• Manage Residential Sales Lead tracking, including Bid Logs and ServiceTitan, ensuring information is accurate and up to date.
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
• Assist with the Call Center call queue and provide support where needed.
• Participate in the on-call rotation, including weekdays, weekends, and holidays.
• Maintain strong communication and coordination between the Residential department and other GSM Services departments.
• Support the Residential Quality Assurance Program and help maintain department standards.
• Provide exceptional customer service to both internal coworkers and external customers.
• Maintain the high standards of quality, professionalism, and courtesy established by GSM Services.
• Maintain the Sales Bid Log to support accurate tracking of sales and commissions.
• Help create a positive, organized, and team-focused environment where everyone can succeed.

Skills

Customer service

Office administration

Microsoft Word

Microsoft Excel

Dispatch systems

Multitasking

Organizational skills

Communication

Teamwork

English proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

GSM Services is seeking a Residential Sales Coordinator to support our sales team and keep operations organized. You will coordinate calls and appointments, track leads in ServiceTitan and Bid Logs, and help generate monthly and yearly sales reports.

The role emphasizes exceptional customer service, teamwork, and attention to detail in a fast-paced environment within a 50-mile radius of Charlotte, NC.