Dynamic PC Support Technician: Hands-On Client Repair

Worldwide TechServices; South San Francisco (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support professional in South San Francisco. The role involves troubleshooting and repairing client products, with responsibilities including customer support, meeting service level agreements, and ensuring client satisfaction. Ideal candidates will have a technical school certification, and while no prior service experience is required, communication skills and the ability to drive to client locations are essential. This position includes occasional travel, and candidates must be able to lift various computer equipment.

Qualifications

• 0-2 years of relevant experience preferred.
• Customer service experience is a plus.
• Valid Driver’s License and reliable transportation needed.

Responsibilities

• Provide customer support for designated equipment.
• Meet defined customer satisfaction criteria.
• Complete real-time reporting of all calls.
• Ensure control of assets through prompt turnaround of equipment.

Skills

Communication about technical issues

Driving to client locations

Lifting/moving equipment up to 50 lbs

Using a basic repair tool kit

Education

Technical school certification

Tools

Basic repair tool kit

Job description

A global technology services leader is seeking a Dynamic PC Support professional in South San Francisco. The role involves troubleshooting and repairing client products, with responsibilities including customer support, meeting service level agreements, and ensuring client satisfaction. Ideal candidates will have a technical school certification, and while no prior service experience is required, communication skills and the ability to drive to client locations are essential. This position includes occasional travel, and candidates must be able to lift various computer equipment.