Dynamic PC Support Techician

Talentify; Cordova (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a customer support technician to diagnose and repair a variety of client equipment. You will interact directly with clients, perform basic and moderately complex troubleshooting, and ensure timely resolution within service level agreements.

The role requires 0–2 years of relevant experience and a technical school certification. A valid driver's license and reliable transportation are required, with potential for travel to client sites.

Qualifications

• Technical school certification or equivalent required.
• 0–2 years of relevant experience in customer service or tech support.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls within the client SLA
• Meet customer service satisfaction criteria as guidelines
• Complete administrative tasks and real-time reporting per policies
• Follow established policies and document actions taken
• Ensure asset and inventory control through prompt parts turnaround
• Report activity accurately and timely
• Understand safety policies and work within guidelines
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Travel readiness

Manual dexterity

Driver to client sites

Education

Technical school certification

Tools

Repair tool kit

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

Equal Opportunity Employer
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