Dynamic PC Support

Worldwide TechServices; El Paso (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops. You will interact with clients to address issues, provide timely responses, and support desk-side applications and infrastructure as needed.

Responsibilities include handling service calls within SLAs, ensuring customer satisfaction, and completing all related documentation and reporting.

Qualifications

• Education and experience: technical school certification or equivalent and 0-2 years of relevant experience.
• Customer service experience is a plus; ability to communicate with clients clearly.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time call reporting per policies.
• Follow policies and guidelines for service delivery.
• Manage assets and inventory with prompt turnaround of parts.
• Report activity accurately and timely.
• Understand safety policies and work within guidelines.
• Additional requirements may apply if extended.
• Other duties to meet business needs.

Skills

Customer service

Communication with clients

Lift 50 lbs

Basic repair tool kit

Education

Technical school certification

0-2 years experience

Job description

• With: additional incentive for each call closed

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Job Description

The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

Additional Information

All your information will be kept confidential according to EEO guidelines.