Dynamic Bartender: Service, Upsell & Guest Experience

Torsap Thai Kitchen; Sanford (ME); On-site; USD 25,000 - 35,000; Full time

Job summary

Torsap Thai Kitchen in Sanford, Maine is looking for a dedicated Bartender to enhance guest experiences through attentive service and knowledge of food and beverages. Responsibilities include greeting guests, taking orders, and maintaining a clean bar area.

Candidates must possess strong communication skills, the ability to work under pressure, and a commitment to great customer service. The role also requires compliance with state alcohol regulations and availability for various shifts.

Qualifications

• Ability to read and comprehend work-related documents.
• Must meet state age requirements when serving/selling alcohol (18 yrs or older).
• Willingness to work days, evenings, and weekends as required.

Responsibilities

• Greet all guests when they are seated in the bar area.
• Take orders from guests using a POS software system.
• Maintain bar area – fill glassware, load ice machines, remove clutter.

Skills

Excellent customer service

Strong verbal communication

Ability to multi-task

Ability to work independently

Ability to work under pressure

Job description

osition Summary
As a Bartender you will be responsible for the selling and serving for all alcoholic beverage items as well as occasional food menu items as well. This role serves to create the overall guest experience.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Greet all guests when they are seated in the bar area.
• Interact with guests in a fast/friendly manner for the entirety of their stay.
• Maintain current knowledge of the food preparation and ingredients for all menu food and beverage items.
• Answer all questions regarding the menu.
• Take orders from guests using a POS software system, order slips or by memorization. Upsell items when appropriate.
• Check identification of guests who order alcoholic beverages to ensure they are of legal age.
• Carefully note any dietary/allergy items when taking orders.
• Properly communicate the order to the kitchen staff for preparation (food items).
• Properly distribute prepared items from the kitchen to the guests.
• Check in on guests throughout their visit to ensure their needs are met.
• Operate Foodtec system to ring orders on a check.
• Accept multiple forms of payment and provide correct change to the customer when needed.
• Check dishes and kitchenware for cleanliness and presentation and report any issues to MOD.
• Maintain bar area – fill glassware, load ice machines, remove clutter, organize tools
• Perform cleaning side work; ensures that the bar is a clean and neat area for guests.
• Answer incoming calls and address customer’s queries and take order’s when necessary.
• Comply with established sanitation standards, safety, personal hygiene and health standards.
• Perform closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift.
• Complete all service paperwork as required.
• Maintain a clean and neat appearance; wear uniform provided by OTTO.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to read and comprehend labels, directions, menus, safety documents, and other work- related documents.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within timeframe of standard policies and procedures.
• Ability to multi-task and prioritize in a busy, fast-growth environment.
• Ability to work well on a team.
• Ability to take direction when needed.
• Ability to pay attention to detail.
• Strong verbal communication required.
• Willingness to work days, evenings and weekends as required.
• Excellent customer service REQUIRED.
• Ability to complete and pass the ServSafe course or TIPS as/if directed by GM.
• Must meet state age requirements when serving/selling alcohol (18 yrs or older)

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
· Work tasks are performed indoor. Indoor temperature generally is moderate and controlled by restaurant environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), for minimal periods of time
· Talking and hearing to occur continuously in the process of communicating with coworkers, supervisors and customers.
· Requires sitting, using hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
· Requires long periods of standing and walking.
· Specific sensory abilities required by this job include sight, taste, smell, and hearing.
· While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock.
· Requires lifting and carrying up to 5 lbs. on a regular and continuing basis. Requires lifting items weighing up to 40-50lbs occasionally.
· The noise level in the work environment is moderate to loud.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.