DWE - Senior Product Owner - P&C

Hbcu Connect, Llc; Durham (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

GSK is seeking a Senior Product Owner to own the vision, backlog and outcomes for Microsoft 365 adoption across a 50,000-user footprint. You will decide what to build, in what order, and ensure user adoption while balancing governance and information protection.

You will translate the MS 365 roadmap into a sequenced backlog, lead sprint ceremonies, and partner with Cyber Security, Legal and Privacy to land compliant changes. This role is based in the United States on a hybrid basis.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in technology delivery, including 4+ years as Product Owner with backlog authority.
• Product ownership serving 10,000+ users across multiple countries.
• Hands-on experience with core Microsoft 365 workloads (Teams, SharePoint/OneDrive, Exchange).
• Experience driving adoption of collaboration capability at scale with measurable results.

Responsibilities

• Maintain a rolling roadmap balancing new capability, adoption, governance and compliance obligations, technical debt and experience improvement.
• Translate platform architecture direction and the Microsoft 365 roadmap into a sequenced backlog for delivery.
• Own business case and benefits realization for product investment, including license cost at large scale.
• Own and prioritise the product backlog as the single source of truth for the squad.
• Write clear user stories and acceptance criteria focused on outcomes and measurable success.
• Lead sprint planning, refinement, review and retrospective with the Scrum Master; validate against acceptance criteria.
• Manage dependencies across adjacent squads and escalate early when threatened.
• Own release approach for user-visible change including pilot rings, communications and training.
• Define adoption metrics, instrument measurement, and act on results to improve outcomes.
• Collaborate with Security, Legal, Privacy on controls and governance for compliance.

Skills

Agile Methodology

Backlogs

Cross-Functional Teams

Design Thinking

DevOps

Product Strategy

Project Management

Requirements Gathering

UX

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Exchange

Power Platform

Copilot

Job description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Own the product for how 50,000+ employees across [X] countries communicate, collaborate and get work done âEUR" email, chat, meetings, files, intranet, workflow automation and AI assistance. In practice that means owning the employee-facing side of the Microsoft 365 estate: Teams, SharePoint and OneDrive, Exchange, Viva, Power Platform and Microsoft 365 Copilot.Â

This is a product role, not a project role. The Senior Product Owner owns the vision, the backlog and the outcomes âEUR" deciding what gets built and adopted, in what order, and being accountable for whether people actually use it and whether it made their work better. In this domain the licence is usually already paid for; the value is almost entirely in adoption, and unadopted capability is the default failure mode.

The role also owns the hardest trade-off in the collaboration space: making it easy for people to share and work together, while making it hard for them to share the wrong thing with the wrong person. Turning that tension into a prioritised, defensible backlog is the core of the job.

Responsibilities:

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Maintain a rolling roadmap balancing new capability, adoption of capability already licensed, information governance and compliance obligations, technical debt, and experience improvement.
• Translate platform architecture direction and the Microsoft 365 roadmap into a sequenced, deliverable product backlog âEUR" and decide what the organization adopts, defers or disables.
• Own the business case and benefits realization for product investment, including the license cost of add-on capability at 50,000-user scale where a per-user SKU is a seven-figure decision.
• Own, refine and priorities the product backlog as the single source of truth for the squad; make prioritisation calls transparently and defend them.
• Write clear user stories and acceptance criteria specific about the outcome and the measure of success, leaving solution design to engineers and architecture.
• Lead sprint planning, refinement, review and retrospective alongside the Scrum Master; accept or reject work against acceptance criteria.
• Manage dependencies across adjacent squads âEUR" identity, security, records management, endpoint, networking âEUR" and escalate early when they threaten delivery.
• Own the release approach for user-visible change: pilot rings, champion networks, communications, training and rollback triggers. In this domain, the change management is the delivery.
• Own adoption as a first-class product outcome: define what good adoption looks like before launch, instrument for it, measure it after, and act when it does not materialize.
• Run the champion and super-user network; build the enablement, training and communication assets that turn a feature release into changed behavior.
• Retire and consolidate identify overlapping or redundant tooling, own the migration and decommissioning proposition, and make the case to the business units who like their current tool.
• Treat low adoption of funded capability as a product defect requiring root-cause analysis, not a training problem to be pushed at HR.
• Be the voice of the employee in every prioritisation conversation, with evidence to back it: research, usage telemetry, ticket analysis and direct observation.
• Run continuous discovery âEUR" interviews, shadowing, surveys, usability testing âEUR" deliberately including populations least like head office: frontline, deskless, lab, manufacturing and field-based employees.
• Convert usage analytics and service desk data into prioritized, root-cause-addressing backlog items.
• Own the employee-facing design of the information governance model âEUR" sensitivity labelling, retention prompts, external sharing and guest access journeys âEUR" so that compliant behaviors is the easy behavior.
• Own the Copilot and AI assistance product: readiness, license allocation strategy, use-case identification, enablement, guardrail communication and measurable value realization.
• Own the Power Platform citizen-development proposition âEUR" how the business builds safely, what support and guardrails they get, and where the boundary to professional development sits.
• Partner with Cyber Security, Legal, Privacy and Records to land control changes in ways employees will accept and comply with.
• Build and maintain relationships across business units, regions and functions; run a product council that makes trade-offs visible rather than fought in private.
• Engage works councils, employee representatives and Privacy where productivity telemetry, Viva Insights or AI features are in scope.
• Report product performance to senior stakeholders in outcome terms âEUR" adoption, effort saved, risk reduced âEUR" not feature counts.

Why You?

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor's degree in a relevant discipline, or equivalent professional experience.
• 7+ years in technology delivery, including 4+ years as a Product Owner or Product Manager with genuine backlog authority (not a business analyst writing another team's requirements).
• Product or service ownership serving 10,000+ users across multiple countries.
• Hands-on product experience in productivity and collaboration technology, with direct working familiarity across the core Microsoft 365 workloads (Teams, SharePoint/OneDrive, Exchange).
• A specific, evidenced example of driving adoption of a collaboration capability at scale âEUR" including the baseline, the intervention and the measured result.
• Experience owning a backlog for a cross-functional agile squad through multiple release cycles in a scaled delivery environment.
• Track record of using user research and quantitative usage telemetry to drive prioritisation, with a specific example of a decision the data changed.
• Understanding of information governance and data protection as it applies to collaboration tooling, and experience partnering with Security, Legal or Privacy on a user-facing control change.
• Experience in managing senior and conflicting stakeholders across business units and regions, and to hold a prioritisation decision under pressure.

Preferred Qualification

If you have the following characteristics, it would be a plus

• Experience in a regulated industry âEUR" pharmaceutical, life sciences, biotech, financial services or healthcare âEUR" including GxP-validated systems, records retention and the change control that comes with them.
• Strong written communication; credible with both engineers and executives in a global matrixed organization.
• Willingness to travel internationally, approximately [10âEUR"15]% of the time.
• Works council and employee-representation engagement in European jurisdictions, particularly on productivity telemetry, Viva Insights and AI features.
• Experience with deskless and frontline populations âEUR" employees without a corporate laptop, whose access to collaboration tooling is shared, mobile or shift-based.
• Delivery of a major collaboration platform migration or consolidation âEUR" on-premises to cloud, tenant consolidation, or retirement of Slack, Zoom, Google Workspace, Box or Dropbox.
• Microsoft 365 Copilot rollout experience at scale, including value measurement that survived finance scrutiny.
• Internal communications or employee experience background; content strategy and editorial governance.
• Service design or UX research background; journey mapping and service blueprinting.
• Records management and eDiscovery exposure from a product rather than legal perspective.
• Meeting room and hybrid meeting experience âEUR" Teams Rooms, room booking, hybrid meeting equity.
• Accessibility and assistive technology designed into the collaboration proposition rather than remediated after complaint.
• SaaS FinOps âEUR" license optimization, SKU strategy, chargeback/showback model
• Working model This role is based in the United States and is hybrid. You will combine on-site collaboration with remote work. Exact on-site days will be agreed with your hiring manager.

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Skills

Agile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research,