Duty Manager — Drive Sales, Lead Teams, Create Store Theatre

Smyths Toys Superstores; Dundee (OH); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Bonus package

Annual leave

Pension scheme up to 7.5% matched

Life assurance

Counselling through EAP

Discount platform

Financial guidance

Bike to work

Employee discount

Maternity/Paternity pay

Job summary

Smyths Toys is seeking a Duty Manager to lead day-to-day operations in a high-volume store, drive sales, and deliver exceptional customer service. You will support the Store Manager, manage the sales floor, oversee deliveries, and ensure compliance with company guidelines to maximise performance.

The ideal candidate has proven retail leadership experience, strong numeracy and people management skills, and the ability to lead a team through peak periods, weekends, and holidays with a can-do

Qualifications

• Proven leadership in a high-volume retail setting.
• Strong numeracy, analytics, and organisational skills.
• Ability to drive sales and coach teams through peak periods.

Responsibilities

• Be a Key Leader in Your Store: deliver and exceed sales targets through planning and presentation.
• Support KPI management: assist Store Manager with Sales and stock KPIs.
• Build a High-Performing Team: recruit, train, roster, and mentor staff.
• Create Store Theatre: maintain a high-energy customer experience and standards.
• Master the Logistics: oversee cash handling, tills, stock control, and compliance.

Skills

Retail leadership

Sales analysis

People management

Tech-savvy

Flexible hours

Tools

Microsoft Office

Retail management systems

Job description

Smyths Toys is seeking a Duty Manager to lead day-to-day operations in a high-volume store, drive sales, and deliver exceptional customer service. You will support the Store Manager, manage the sales floor, oversee deliveries, and ensure compliance with company guidelines to maximise performance.

The ideal candidate has proven retail leadership experience, strong numeracy and people management skills, and the ability to lead a team through peak periods, weekends, and holidays with a can-do