Duty Manager

Travel + Leisure Co.; Burrillville (RI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Immediate start + part time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays (global)

Job summary

Travel + Leisure Co. is seeking a Front Office Duty Manager to oversee daily reception operations, greet owners and guests, and manage inquiries. You will lead and train a team to deliver outstanding service and resolve issues, ensuring smooth administration and guest satisfaction.

The role requires flexible roster availability, strong communication, and proficiency with Opera PMS and MS Office. This position offers immediate start, potential for full-time hours, and benefits including private

Qualifications

• Experience in a Front Office department at a supervisory level (Team Leader/Shift Supervisor/Duty Manager)
• Knowledge of hotel property management systems, preferably Opera
• Events experience is highly regarded
• Excellent written and verbal communication and listening skills
• Organisational skills with ability to multitask
• Strong customer service mindset and the ability to exceed expectations
• Proficient computer skills and basic bookkeeping/finance familiarity
• Professional appearance and grooming standards
• Ability to work a flexible roster, including weekends and holidays
• Ability to work well in a fast-paced team and autonomously

Responsibilities

• Ensure efficient day-to-day operation of Reception, greeting and registering owners and guests
• Provide information on local attractions and handle administration
• Lead, train and develop a team to deliver high-quality customer service
• Resolve guest issues promptly and professionally

Skills

Supervisory experience

Customer service

Communication skills

Multitasking

Time management

Microsoft Office

Bookkeeping/finance

Attire/presentation

Flexibility with roster

Problem solving

Tools

Opera PMS

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At Wyndham Destinations, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Flynns Beach team as the Front Office Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s visiontoput the world on vacation, as a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + part time hours


• Permanent full time opportunity


• Subsidised private health insurance


• Professional development funding


• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)


• Knowledge of hotel property management systems, Opera preferred


• Events experience highly regarded


• Excellent communication skills, written, verbal and active listening


• Detail focused with an organised approach and ability to multitask


• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations


• Exceptional time management skills and the ability to work under pressure


• Strong negotiation and problem solving skills


• Proficiency in using a computer and Microsoft Office applications


• Bookkeeping /finance experience is highly regarded


• Immaculate presentation and grooming standards


• Ability to work a flexible roster, including weekends and school and public holiday periods


• The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.