Dutch Wonderland Entertainment Crew Lead Supervisor

0911 Festival Fun Parks, LLC; Upper Leacock Township (PA); On-site; USD 38,000 - 60,000; Full time

Job summary

Dutch Wonderland in Pennsylvania is seeking an Events & Entertainment Lead to supervise and support a team delivering park-wide entertainment.

Responsibilities include coaching performers, organizing character shows, and ensuring safety and adherence to schedules. Must be 18+, flexible hours including evenings and weekends, and have strong customer service skills.

Qualifications

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• High School Diploma or equivalent preferred.
• Previous work experience in shows, acting, choreography, or performance events is a plus.

Responsibilities

• Lead and motivate a team of Events & Entertainment team members to successfully execute an event.
• Lead by example and represent Dutch Wonderland Amusement Park’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Ensure compliance with company and industry best practices, policies, and procedures.
• Assist with team scheduling, timekeeping, and backfill positions as needed.
• Assist with the execution of live stage shows and performances.
• Organize costumed characters in assigned areas adhering to show schedules.
• Coach performers in acting techniques to enhance event themes.
• Provide exceptional customer service and resolve guest questions professionally.

Skills

Fluent English

Shows/acting experience

Education

High School Diploma or equivalent

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world.

Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®.

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Events & Entertainment Lead

The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

We are currently looking for a: Dutch Wonderland Entertainment Crew Lead Supervisor

Roles & Responsibilities

Supervisory Duties

• Lead and motivate a team of Events & Entertainment team members to successfully execute an event
• Lead by example, attitude, and as a representation of Dutch Wonderland Amusement Park’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned events‑related positions and backfill these positions when needed
• Participate in new‑hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Comply with all federal and state labor laws (e.g. Child Labor laws)
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Assist with the execution of live stage shows and other performances
• Organize costumed characters in assigned areas adhering to set and/or show schedules
• Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme
• Perform duties of a character escort, which include facilitating interaction and communication between character and guests, providing directions and park information, and entertaining guests
• Assist character performers with getting in and out of assigned costume
• Provide solution‑based ideas to quickly and creatively resolve problems
• Support the team’s daily activities
• Execute backstage tasks as outlined in daily schedule
• Assist with ongoing show related operational needs, this includes, but is not limited to laundry, prop/ set repair, tech maintenance
• Ensure that all safety and procedural protocols are being followed throughout event
• Continuously monitor the event to identify any potential threats or hazards; elevate any issues to the proper park authorities in a timely manner
• All other duties assigned by leadership

Language

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education & Experience

• High School Diploma or equivalent preferred
• Previous work experience in the areas of shows, acting, choreography, or performance events is a plus

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
• Must be able to work nights up to 12 AM (midnight) during certain events
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high‑pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess and demonstrate strong written and verbal communication skills
• Ability and desire to participate in delivering successful and high‑quality events
• Ability to follow direction, multi‑task, handle stress, and work as part of a fast‑paced team

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to safely climb or descend stairs and/or ladders

Working Conditions

• Frequent exposure to outdoor and indoor areas of the park
• Extended work hours during event preparation and execution may be required
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits

Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career