Dutch Speaking Support Pro – Madrid (Relocation Included)

Employers from Greece; United States; Remote; USD 36,000 - 47,000; Full time

Benefits offered by this job

Fully paid relocation package

Relocation Concierge team

Relocation Bonus €1,500

Monthly performance bonus

Training & development programs

Job summary

Mercier Consultancy Group is sourcing for a Dutch-speaking position in Madrid, Spain, offering a fully paid relocation package. The role involves supporting players in the online casino sector, handling inquiries on transactions, security, and navigation, while ensuring regulatory compliance and high customer satisfaction.

Relocation benefits include flight, transfer, hotel, a dedicated Relocation Concierge, and a €1,500 relocation bonus, plus a competitive monthly bonus.

Qualifications

• Fluent in Dutch (spoken) and conversational English.
• Willingness to relocate to Madrid, Spain and work shifts as required.
• EU passport holder or eligible for EU relocation for Spain.

Responsibilities

• Deliver world-class support to players within the online casino sector.
• Handle player inquiries regarding gaming transactions, account security, and platform navigation.
• Ensure compliance with regulatory standards specific to online gambling.
• Maintain high levels of customer satisfaction by resolving technical or account issues.
• Collaborate with cross-functional teams to improve user experience and site functionality.
• Monitor gaming activity to ensure fair play and provide a secure environment for users.
• Participate in ongoing training to stay updated on casino software and industry trends.

Skills

Dutch Speaking

English Conversational

Job description

Mercier Consultancy Group is sourcing for a Dutch-speaking position in Madrid, Spain, offering a fully paid relocation package. The role involves supporting players in the online casino sector, handling inquiries on transactions, security, and navigation, while ensuring regulatory compliance and high customer satisfaction.

Relocation benefits include flight, transfer, hotel, a dedicated Relocation Concierge, and a €1,500 relocation bonus, plus a competitive monthly bonus.