Dutch Expert Rater & Mentor (Freelance)

Welocalize, Inc.; United States; Remote; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Limitless Flexibility

Limitless Growth

Limitless Support

Zusammenfassung

Welocalize, Inc. is seeking an Expert Rater to support and guide fellow Raters, coordinating client test rounds and ensuring templates and workflows are followed.

The role includes coaching, evaluating data quality, and collaborating with research and development to meet client expectations. Start date is 27th July, with Freelance (potential FT extension) and a 30-hour/week capacity in the Netherlands.

Qualifikationen

• Active listening to understand speakers and provide constructive feedback.
• Clear, empathetic communication aligned with client expectations.
• Proactive anticipation of needs and obstacles for timely delivery.
• Navigate cultural differences to foster effective collaboration.
• Create and sustain psychological safety for open idea sharing.
• Methodically research online sources to extract relevant data.

Aufgaben

• Support Raters in skill development and best practices for accurate ratings.
• Ensure annotation selection and gold set creation follow templates and unbiased outcomes.
• Analyze data patterns using KPIs to drive data-informed decisions.
• Ask strategic questions to improve understanding and problem solving.
• Create client communications and feedback tailored to client needs.
• Collaborate with research and development teams to improve client data.
• Work with clients and CEM to conduct test rounds and understand quality benchmarks.
• Perform tier 2 reviews to identify opportunities for improvement.

Kenntnisse

Active Listening

Effective Communication

Proactiveness

Cultural Adaptability

Psychological Safety

Research Skills

Ausbildung

Social sciences or quality background (optional)

Tools

Google Workspace

Jobbeschreibung

Welocalize, Inc. is seeking an Expert Rater to support and guide fellow Raters, coordinating client test rounds and ensuring templates and workflows are followed.

The role includes coaching, evaluating data quality, and collaborating with research and development to meet client expectations. Start date is 27th July, with Freelance (potential FT extension) and a 30-hour/week capacity in the Netherlands.