Dunkin' Team Member

Ontario Trillium Foundation; Hagerstown (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Ontario Trillium Foundation in Hagerstown, MD seeks candidates for a hospitality role requiring morning to afternoon availability. Responsibilities include ensuring guest satisfaction, effective communication with team members, and adherence to restaurant standards. Ideal candidates should be 16+, authorized to work in the U.S., and fluent in English. This role requires a commitment to quality service and multiple shift availability, including weekends.

Qualifications

• Must be 16 years or older.
• Legally authorized to work in the United States.

Responsibilities

• Communicate appropriately with team members and hold accountability.
• Ensure guest satisfaction and resolve issues with urgency.
• Execute restaurant standards related to cleanliness and food safety.

Skills

Fluent English

Counting money and making change

Operating restaurant equipment

Job description

Please Note:

Before applying for this position, you must be available to work anytime in the early morning to late afternoons on weekdays (between 5:00am and 2:00pm) Monday thru Sunday. We are looking for applicants who are great at multi‑tasking, who have excellent people skills, and who are energized early in the day to serve our morning guests.

Qualifications:

• 16 years or older
• Legally authorized to work in the United States

Availableshifts:

• Night shift
• Day shift
• Weekend availability
• 8 hour shift
• Holidays
• Sunday to Saturday

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly Day Range:

• Every weekend
• Monday to Sunday
• Weekend availability

Responsibilities Include:

• Team Environment – Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
• Operations Excellence for Guest Satisfaction – Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
• Profitability – Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, brand, and franchisee policies.

Skills:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies:

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.