Dunkin' Shift Leader

Dunkin' | F&F Donuts, LLC; Westford (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Career development

Great work environment

Five-day work week

Paid vacations

Holiday pay

Paid sick time

Health insurance

Job summary

Dunkin' in Westford, MA is seeking a Shift Leader to help run daily operations and lead a friendly, team-oriented crew. This role offers flexible schedules and strong benefits as part of our dynamic Dunkin' team.

You will supervise staff, ensure guest satisfaction, and uphold brand standards while providing opportunities to grow within the company.

Qualifications

• Friendly, team-oriented demeanor and strong guest service mindset.
• Ability to train and mentor staff to meet Dunkin' standards.
• Clear communication and leadership to supervise shift operations.

Responsibilities

• Supervise and support crew during shifts.
• Uphold Dunkin' brand standards and quality.
• Hire, train, and retain motivated staff.
• Ensure smooth operation and communicate expectations clearly.
• Maintain organized, efficient shift processes.

Skills

Team leadership

Guest satisfaction

Staff training

Organizational skills

Customer service

Tools

POS/checkout systems

Job description

Dunkin' is hiring a Shift Leader immediately and would love to meet you!

We are looking for friendly and team-oriented people to join our Dunkin' team!

We offer flexible schedules, great benefits, and unique opportunities to start and grow your career.

Benefits & Perks:

• Flexible hours (morning, afternoon, night, and overnight)
• Career development & growth
• Great work environment
• Five-day work week
• Paid vacations*
• Holiday pay*
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance*

Job Description:

• Maintaining operation standards set by Dunkin’ Brands & Jaton Mgmt Co., LLC
• Be people-focused and provide high-quality guest and workforce satisfaction
• Hire, train, and retain a motivated, successful workforce
• Supervise and communicate ideas and expectations clearly
• Possess strong organizational skills

Previous experiences in retail and at brands like Shake Shack, Chipotle and Panera Bread are an asset!